Smartech-csi is a services/warranty company that will not only ripoff its employees but will minimally do very little for the warranty work they do.
Meaning that if you obtain a inhome or onsite warranty from whoever you will want to make sure the contractor doing the warranty (no matter what store you buy it from (online or retail) is not Smarttech related.
Note, some retailers contract out the warranty work to nonstore business.
Smartech often told me to pretend to be a mfg' tech. (of the brand I was working on).
Smartech rarely honors its contactros by paying them properly. Locally they owe two other contractors several thousand dollars and still owe me at a minimum around $20 and a maximum around $250 (depends on defination of who owes who what and mileage).
Plus the Smartech technician may in fact be one who is not really qualified to do the work he is coming out to do.
Or he may be qualified on desktops and not on laptops (such as myself).
I was often sent out on laptop calls that I had no business doing.
Admittedly most were easy for me as a desktop tech of 20 years, but this particular job was the first ever working on laptops.
Smartech didnt care, they just wanted warm bodies to get the warranty contracts.
Warning, make sure the contractor is not Smartech and you will likely do ok.
Note, smarttech is also keeping some parts instead of returning them to the mfg.
Parts being replaced or even uninstalled parts (per customer noshow).