- Report: #277318
Report - Rebuttal - Arbitrate
Complaint Review: Www.zazzle.com
Www.zazzle.com1185 Campbell Ave. San Jose, California U.S.A.
Www.zazzle.com Zazzle Is A Fraud San Jose California
*Consumer Suggestion: That's just copyright law
* : I had NO problems with zazzle.com
*Author of original report: Zazzle.com Is An Online Shopping Scam!
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I'm wondering if zazzle.com just puts up an online storefront to shuffle valid credit cards throught their 'back door'. Luckily I paid with my Discover Card and have Online Shopping Fraud Protection. Discover is already aware of zazzle.com and their unscrupulous method of dealing with consumers
I contacted zazzle.com Customer Support to find out why the order had been canceled only to get a message back that read as follows:
Unfortunately, your order has been cancelled because it contains content that is in violation of United States copyright and/or trademark laws. Specifically, your order contains a product(s) with a copyright-protected image of Barry Manilow. No funds will be charged to your credit card for this order.
Generally speaking, we cannot fulfill any orders containing a copyright or trademark protected title, name, or image. Examples of infringing material include:
--pictures or names of celebrities;
--names of characters from books, films, or television shows;
--titles of books, feature films, television shows, or magazines;
--images from films, television shows, video games or the Internet.
More information on these policies is available at: http://www.zazzle.com/create/help/copyright.asp.
Although your order will be cancelled, you are welcome to place a new order with us so long as the protected content is not present in any of the products you request. You might want to check to see if the image you were trying to use is available from one of the Zazzle Special Collections partners on our site, including Disney, Harvey Entertainment, Twentieth Century Foxs Family Guy, and more at http://www.zazzle.com/collections/default.asp.
If you are in fact the owner of the protected content, or if you otherwise retain a license or right to produce the protected content, please respond to this email with notice of this fact, and we will be happy to produce your order as quickly as possible.
All that and all they had to do was take the item off of their online store. As of the time I'm sending in this complaint, the "Barry Manilow Friggin' Rocks' shirts are still up for sale on the zazzle.com website.
And no, I'm not a Manilow fan; the shirt was a gag birthday gift for my daughter who now won't be getting anything more than flowers because that's all I can get delivered to her on such short notice. Sad, but true...
Thousand Oaks, California
This report was posted on Ripoff Report on 10/05/2007 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wwwzazzlecom/San-Jose-California-95126/Wwwzazzlecom-Zazzle-Is-A-Fraud-San-Jose-California-277318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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