• Report: #601468

Complaint Review: Wyndam Hotels and Resorts

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  • Submitted: Sun, May 09, 2010
  • Updated: Fri, June 03, 2011

  • Reported By: Rachel — Brighton Massachusetts United States of America
Wyndam Hotels and Resorts
1950 Stemmons Freeway Dallas, Texas United States of America

Wyndam Hotels and Resorts Wyndham Rewards Program Earned Rewards Points Lost! Account Deleted w/o Notification! Dallas, Texas

*Consumer Comment: Reward points can be lost by........

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I tried to log into my Wyndam Rewards account and was notified that it had been closed. When I called to ask why my account had been canceled, I was informed it was because of 18 months of inactivity. My account was canceled without any prior notification, even though I had unused points. In addition, I was still receiving Wyndham Rewards emails, even after the date of the alleged account cancellation. The emails included my account number and the number of points I had associated with the account. So not only did I not receive any notification, they reinforced my belief that I had an active account through the emails they were sending me. I ended up spending money on Wyndham brand hotels so that I could earn points, only to have them cancelled before being able to use them.



Customer Service was unable to offer any solution, even though I am going on a 7 day trip and planned to book hotels with Wyndham. I will easily be able to book with another brand that offers comparable lodgings, and will do so Wyndham has lost another customer.


This report was posted on Ripoff Report on 05/09/2010 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wyndam-Hotels-and-Resorts/Dallas-Texas-75207/Wyndam-Hotels-and-Resorts-Wyndham-Rewards-Program-Earned-Rewards-Points-Lost-Account-Dele-601468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Reward points can be lost by........

AUTHOR: Robert - (United States of America)

I had a similar situation as you did.  We (my wife and I) had collected points just shy of getting a free hotel room.  Last November, I booked a room at one of their hotels through a third party organization (Orbitz) since I was unable to book a room through their website.   Well, it seems you don't get points through third parties (neither my wife nor I remember seeing anything that said that).  We didn't get the points and lost the others due to "inactivity".  This is what we were told after numerous phone calls. 

So remember,
1. You have to keep track of the time yourself, they will not remind you
2. Only book through them, NO ONE ELSE!
3. IF more than one family member has a card, they may be (probably are) different numbers and points
    on one number does not apply to the other card.  One card per family.

Seems they have subtle little ways to avoid paying out.  Ain't worth it.

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