• Report: #319467

Complaint Review: Wyndham

  • Submitted: Wed, March 19, 2008
  • Updated: Wed, March 19, 2008

  • Reported By:new york New York
Elks Point Road Zephry Cove, Nevada U.S.A.


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I came to Lake Tahoe to go sking and I stayed at the Wyndam in Zephry Cove. I went to the concierge and asked them the best place to get ski rentals. They gave me a list of ski shops to go to and told me they got a discount with them! Right! I went to Power House ski shop and rented very old skiis for ALOT of money!
and I was NOT HAPPY when I found a ski shop right ACROSS THE STREET from the Wydhman for ALOT less money and better equipment! I then looked closely at the flyer I got from Wydhham to go to podwer house and it said I paid 7.75% REF Fee! WTF! Its a refferal fee to the concierge for sending me to this ski shop powder house! I was pissed! I went back to the concierge and he told me "I cant promote the ski shop across the street" for no reason given! I went to the ski shop across from our time share called Sport Rentals and asked
them why the Wyhdham wont recommend them, and I was told because we dont pay them a fee! So to be clear, I paid more for bad eqiupment so the concierge could get paid!!. I took my stuff back to powder house and rented BETTER skis at Sport rentals and saved $32.50!!!! Im not sure why Wyham lets the concierge make money off of the timeshare owners!! I found out all of the concierge's in Lake Tahoe will only send you to shops if they get a kick back!! WTF!! What about the customers getting a better service and better equipment? Are we not important anymore! Im glad I now know to NEVER ask a concierge about anything unless you want to give your wallet Away. Its really not fair to the timeshare owners to get ripped off so they concierge can make a buck and I pay more! Bad for customer relations!!

new york, New York

This report was posted on Ripoff Report on 03/19/2008 05:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wyndham/Zephry-Cove-Nevada-89448/WYNDHAM-RESORT-IN-LAKE-TAHOE-ZEPHYR-COVE-NV-CONCIERGES-GET-KICK-BACK-FROM-MY-WALLET-Zeph-319467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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