• Report: #1122472

Complaint Review: Wyzant, Inc.

  • Submitted: Mon, February 10, 2014
  • Updated: Mon, February 10, 2014

  • Reported By: Bertrand H. — Brooklyn New York
Wyzant, Inc.
Internet USA

Wyzant, Inc. Wyzant tutoring In 2014, Wyzant has become a true scam for students seeking tutors Internet

*Consumer Comment: Happy with Wyzant

*UPDATE Employee: WyzAnt is not for Everyone

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The year 2014: WYZANT reaches a NEW LOW. Parents and students BEWARE!!!  Be VERY careful about finding a tutor on this website. Now more than ever.  Therefore, if you read an old review, like from a couple of years ago, the information is probably outdated. Here's why.  

WYZANT has instituted a newWyzant will make a list of 'Best Match' psychology tutors in your area. In other words,  you'll see a list of maybe 10 tutors that are the 'best match' for you.  If you look at the review provided by the previous teacher/tutor, you will understand the problem.

'Best match' has NOTHING to do with whether the tutor is good or not.  It only has to do with how many hours the tutor has tutored the past few weeks.  In other words, if a tutor was lucky enough to tutor for a lot of hours in the past few weeks, her or his name will be at the top of the list.  Does that mean the person is the best tutor? Nope. In fact, the tutor could be terrible!!  

Now, there is a way to find a really good tutor on Wyzant. Here is what you do.   CHANGE the default setting on the list of tutors from 'BEST MATCH' to 'TUTOR RATING', That way, you will see a list of tutors in terms of how high students have rated them.  Or if money is an issue, you can change the default to FEE PER HOUR.  If you want a tutor that is close by, you can change the default setting to DISTANCE.

So why are the "Best Matches" not necessarily the best matches?  Simple.  The agency now has tutors 'hustling' for jobs, so if one is lucky and tutored a bunch of students, that tutor will be shown as most recommended.  

So, you could actually have a tutor that has great reviews, but since the tutor hasn't tutored a lot in the past few weeks she or he will be hidden way down at number 20 or 30.  Meanwhile, a tutor with lousy feedback or even NO feedback might be 'best match' because the tutor got in a lot of tutoring that week or month.  

Hmmm...doesn't that mean, though, if the tutor has gotten a lot of work, the tutor must be good? NO!  It could be some tutors were on vacation that week, or were taking it easy (maybe they were doing a lot of tutoring and needed a break), or had a family emergency.  So, think about the ethics of a company that intentionally deceives you when you're trying to find the best tutor for you or someone you know.

This report was posted on Ripoff Report on 02/10/2014 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wyzant-Inc/internet/Wyzant-Inc-Wyzant-tutoring-In-2014-Wyzant-has-become-a-true-scam-for-students-seeking-1122472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Happy with Wyzant

AUTHOR: MotherofTwo - (USA)

I am a customer who used Wyzant from Aug 2014-July 2015 and hired nearly 200 hours' worth of tutoring with them.  The writer might have good advice to change your account setting to see "ratings" instead of "best match," but that does not qualify as a "rip-off" or "scam" to me.  I did not change any default settings and always looked carefully at the profiles offered.  Clearly, some lower on the list didn't really tutor in the area I wanted, or maybe mentioned it but spent most of their profile explaining how qualified they were for a different subject. 

I was very happy with the quality of the tutors I found through WyzAnt.  There were a couple "bad fits," but I put that down to personality issues.  All the tutors were qualified and seemed competent, but there were a couple tutors my somewhat-shy son had a hard time getting along with (so we went with a different tutor, no problem!).
  I don't think these bad fits were due to the computer trying to get me to hire their choices; as I said, I looked at profiles carefully and tried to find someone with experience with students the age of my son and who maybe would connect well with him -- but that it is very hard to figure out from a profile, or even the reviews of other customers (which I also read). 

I liked that WyzAnt had a first-session money-back guarantee.  As a customer, if I just go with a tutor who advertises for him/herself, I don't get such a guarantee.  Payment was very easy, and it was nice not to have to have cash or check available at each session to pay the tutor directly.

So, I have a recent experience and highly recommend the service!

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#2 UPDATE Employee

WyzAnt is not for Everyone


To Whom It May Concern. This is my own rebuttal to this errant report. The writer has failed to understand that any company has the right to set procedures and/or rules. Naturally some people will become disgruntled when "They" cannot understand the meaning of these rules.

This report is a classic example of this. Where does the writer of this report get the idea that the rules and configuration of operation has to meet "Their" idea of what is right or wrong? It takes an imaginary made up situation to even formulate such a complicated situation. The world is what you make of it.

If you wish to create alterante realities then you have just proven that your report is of an alternate reality and has no relationship with any truth. The only truth being a mde up one? Cannot fathom how that is a comment.

Have had many student clients and have never had any problems. Their scheduling is clean and precise. Email system is easy to use. Payment is quick and to the penny. Called them on an occasion when I forgot to file a class session. Instantly answered the phone at night and gave me the correct procedure instantly. Also notice that this is the "Only" negative report out of 1,000's and 1,000's of teacher/student sessions. To me that shows that this system is working. Not only is it working. But it is working with great accuracy.


Any way. That is my take on it.

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