• Report: #665955

Complaint Review: Wyzant

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  • Submitted: Sat, November 27, 2010
  • Updated: Tue, December 04, 2012

  • Reported By: Daniel — Johnson City Tennessee U.S.A.
Wyzant
Internet United States of America

Wyzant spied, siphoned, deciphered Internet, Internet

*UPDATE EX-employee responds: Wayzant Discriminates

*UPDATE EX-employee responds: What author says is true

*UPDATE Employee: Response from WyzAnt

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0Author 3Consumer 0Employee/Owner

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This company will try to take 40% of your money simply for listing you on google and processing a credit card.  They will read your personal emails to your own customers. 


You will be better off by publishing yourself on the web.  Its not hard, and neither is taking your own credit cards.  Paypal works great.  They are worthless unless you like spyware.   

This report was posted on Ripoff Report on 11/27/2010 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wyzant/internet/Wyzant-spied-siphoned-deciphered-Internet-Internet-665955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Wayzant Discriminates

AUTHOR: nigel - (United States of America)

As a former tutor of Wayzant I must say their policy is one-sided. It discriminates against educators and makes them out to be bad people. While I was approached by parents, I was able to respond but without putting any information for them to contact me. Wayzant has not in anyway protected educators from their policy.

When parents do not put their completed profile on Wayzant, you can have dialogue with the parent but as soon as the parent ask for your contact information, you are blocked. When I spelled out my information, I was DE-activated.

This is a violation on the EOE, if people are able to freely bid on jobs, its against the law to make the educator out to be a bad person because you wanted money. This is reason for reporting.

They are not in any way concern about any educator, its a money hungry company.

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#2 UPDATE EX-employee responds

What author says is true

AUTHOR: tutorsa - (United States of America)

I used to work for Wyzant too. In fact, I found my OWN client on another web site and told that client about Wyzant and asked them to contact me on the Wyzant website. Later, I lost the person's information, so I asked them to email me at my home email address. Wyzant spied on my emails and dropped me as a tutor for "poaching". How can I poach, when I found the client myself? When I tried to explain, they didn't listen. Screw them. I work for myself now.

You can post on Weebly.com for free. You can also use Care.com or UniversityTutor.com--post for free and they won't take any of your commissions. The companies that take 40% commissions are for the birds....
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#3 UPDATE Employee

Response from WyzAnt

AUTHOR: Andrew - (United States of America)

Daniel,

I'm very sorry that you had a negative experience with our company. We go to great lengths to be fair and to deliver value to the people who use our service, and it's disappointing to us that you came away dissatisfied.

WyzAnt does in fact take a 20-40% commission, which is clearly disclosed during the signup process and is transparent accross the site. There are currently 28,000 tutors listed on the site, and most find the commission arrangement to be a good trade-off for the promotion and business services they receive from WyzAnt.

WyzAnt's business model is predicated on trust and teamwork with our tutors, and wherever possible we prefer to let the tutors dictate the process. However, in order to maintain a safe, efficient marketplace, certain policies and precautions are necessary. For this reason, a small fraction of the correspondence that passes through our site gets flagged by our system for review.

As with all of our users, we value your feedback. If you wish to elaborate on your comments, I would be happy to discuss your experience and see if there's anything I can do to explain and resolve your concerns. Please contact feedback@wyzant.com or call 877-WYZANT-1.

WyzAnt was founded in 2005 and has helped millions tutors and students connect for private lessons while maintaining an A rating from the Better Business Bureau (http://www.bbb.org/chicago/business-reviews/tutoring/wyzantcom-in-chicago-il-88349022). 

If you'd like to read feedback from over 600 WyzAnt tutors, please visit http://www.wyzant.com/TutorWyzAntReviews.aspx

Respectfully,

Andrew
WyzAnt, Inc.

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