- Report: #1079941
Report - Rebuttal - Arbitrate
Complaint Review: X-Rite Color Management, Inc
X-Rite Color Management, Inc4300 44th St. SE Grand Rapids, Missouri USA
X-Rite Color Management, Inc X-Rite Greedy Spam Grand Rapids Missouri
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You will never get what you pay for X-Rite products. You know why? Because they will be on your back and after your money until you get rid off them and their products.
They will sell you a device which will be unusable after a short period of time if you won't pay more and purchase their new software update for your new OS system.
We made a research online and we couldn't find any company that sells any device that doesn't provide a free update for their product to enable it to work with a recent technology change.
However X-Rite is probably the only company that asks a new full price software update purchase for their device that you can continue to use it after couple years with your new operating system.
Moreover their prices are NOT inexpensive at all. If you had purchased a $1350 calibration device such as eye one display pro UV Cut kit, they will ask from you another $500 for their software upgrade after approximetely 2 years when your computer's OS system upgrades. Fanny haa? but miserably true.
Plus any of their product will never give the same optimum results as they advertise. As an example we have spent $1400 for a monitor and printer calibration kit and although we tried very hard with their device and software, we couldn't reach a satisfactory point of calibration. So, our prints were worse looking than the pre-calibrated profiles which came with our computer systems. Now they are asking another $500 for their software update to be able to continue to use their device on our Macs with Mountain Lion.
The original software which came with the device won't work anymore with Mac OS 10.8. There are probably no other company in the market who does this greedy trick. We don't believe anymore even if we purchase their new software update, we will have satisfactory calibration results.
When you call them to look for an alternative solution, they will treat you very rudely with unprofessional attitude and even their managers will mislead you with dishonesty to purchase different products to solve your problem.
We called the X-Rite complain department manager, the secretary told us the manager will call us back soon, unfortunately the complain department manager has been with the same attitude and never called us back, indeed we didn't expect more from X-Rite which is clearly a huge spam.
As a final conclusion there are too many negative feedback about X-Rite and their products that X-Rite products are not worth to buy and not efficient to use for high end optimum results as they advertise.
BEWARE before making an expensive decision of purchase from X-Rite.
This report was posted on Ripoff Report on 08/28/2013 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/X-Rite-Color-Management-Inc/Grand-Rapids-Missouri-49512/X-Rite-Color-Management-Inc-X-Rite-Greedy-Spam-Grand-Rapids-Missouri-1079941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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