- Report: #1172608
Report - Rebuttal - Arbitrate
Complaint Review: X box Live
X box LiveInternet USA
X box Live Banned for No Reason Internet
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I was banned from Xbox live without a reason. I was told I received an email, however, after checking my inbox and spam folder, I could not find an email. I requested a duplicate email and I was told that was not an option. I contacted customer service, and I was told there is not a phone number for me to reach the "Enforcement Team" and my only option was to continue to post complaints on an online forum. I had to create a dummy account, in order to achieve this, as directed by the first rep I spoke with.
I find it unreasonal that I paid for a service I cannot use, and can't receive a refund, and I can not get an answer to why I was banned and I can't speak with a live person. I feel this is definitely a scam to force me to open a new account and pay the annual fee again, while I still have a few months left on my original account. I have left posts to the "Enforcement Team" and I have not recieved a reply.
I strongly feel this is a scam and I was ripped off.
This report was posted on Ripoff Report on 08/27/2014 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/X-box-Live/internet/X-box-Live-Banned-for-No-Reason-Internet-1172608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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