• Report: #999953

Complaint Review: XCel Fitness

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  • Submitted: Sat, January 19, 2013
  • Updated: Sat, January 19, 2013

  • Reported By: Sara — Portland Oregon United States of America
XCel Fitness
2410 Twin Knolls Drive Bend, Oregon United States of America

XCel Fitness National Fitness I belonged to this club for 6 years, paying early every time except in Jan. 2013 when I paid exactly on the due date. Without my permission, they charged my Visa and got a double payment that month. Bend, Oregon

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I joined Aspire Health & Fitness  on 6/1/07 and went to a month to month basis one year after that. The original contract expired after one year and I never signed another contract.The fitness center changed ownership and names  several times and the name at this time is EXCEL.For every month, for 51/2 years I paid the monthly dues early. In January 2013, I was out of the country, but I paid the dues on the due date, which I was told was the 5th. In spite of that, the second week of January I received a charge on my VISA by EXEL fitness for the dues I already paid. When I asked them why my VISA was charged, without my permission, they got nasty and basically told me tough. If I didn't want my VISA charged I had to pay early. I asked for the overcharge to be payed back to me and again they gave me the run-a-round.

At that point I told them I wanted to quit but was told that there was nothing they could do to help me. I had to call National Fitness in Layton, UT. They also told me that I had to pay more money because I didn't give them a 30 days notice. I called National Fitness for several days but no one was there. At this point I went on line and read other people's negative reports about this organization. I have sent a certified letter to National Fitness, POBox 497, Layton, UT 84041-0497 telling them that I have quit and want to be taken off of their records.

This report was posted on Ripoff Report on 01/19/2013 09:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/XCel-Fitness/Bend-Oregon-97701/XCel-Fitness-National-Fitness-I-belonged-to-this-club-for-6-years-paying-early-every-ti-999953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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