- Report: #492914
Report - Rebuttal - Arbitrate
Complaint Review: XM Labs
XM Labs3609 North 29th Ave Hollywood, Florida United States of America
XM Labs got my free tial- Canceled right away.then received another pkg a week later- Refused it-they received pkg & still charged me 139.97Disputed 2 CC company-got cr 4 only $76.97disputed bal$63 & no good. I'm always a smart Shopper but I have to admit that foolishly I fell for this one, What a rip off! Hollywood, Florida
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Few days later to my surprise I found online that I got charged for $139.97 on my credit card. I went crazy that they charged me for the next shipment that wasn't supposed to be shipped right away till especially during my trial period. I called my Credit Card company and disputed the charges.
A week later I received the unauthorized second shippment via UPS and I refused it, and it went back to them.
A couple of weeks later or so, I found that I got credit for only $76.97. Again, I called my credit card company right a way and they re-opened the dispute again for the balance of $63. ]
To my shocking surprise today, I received a letter from my credit card company informing me that the XM Labs claims that they charged me a 45% restocking fee. They suggested that " Direct discussions with merchants can sometimes influence decisions/negotiations in consumer's favor"
Are you kidding me! Not with this rip off company.. I think this is how they make money ripping off people.. I never heard of a 45% restocking fee.
I never read on their ad on their website of this restocking fee. Besides I only signed up for the free tiral and only paid $1 which was in my case for shipping. So, I never authorized any further payments especially that I canceled already withing the first day I got it.
Upon my credit card company's recommendation, I decided today to call them again.
They told me that I was lucky to get my refund back.. I said but I didn't get my refund back only partial and you owe me still $63. They explained the rediculous restocking fee rip off business and they said that I didn't cancel it within 10 days..
I said I did cancel within 1 day from receiving it. but I guess this is their game.. They send you the product after 10 days so there's no way you can cancel. I'm also filling a claim with the BBB.
This report was posted on Ripoff Report on 09/10/2009 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/XM-Labs/Hollywood-Florida-33020/XM-Labs-got-my-free-tial-Canceled-right-awaythen-received-another-pkg-a-week-later-Refu-492914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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