- Report: #631910
Complaint Review: XM Radio And Sirius Companies Incorporated
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| XM Radio And Sirius Companies Incorporated PO BOX 757
Chanhassen, Minnesota United States of America |
|
XM Radio And Sirius Companies Incorporated Sirius and XM Theft of Funds From Checking Account Chanhassen, Minnesota
*Consumer Comment: Agreed
*Consumer Comment: The best way to close an XM account...
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I called them and they said they will return my funds. but hear I am a year later and No refund. they do keep sending my subscription letters. Thanks XM I almost forgot to post a ripoff report..
This report was posted on Ripoff Report on 08/16/2010 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/XM-Radio-And-Sirius-Companies-Incorporated/Chanhassen-Minnesota-55317/XM-Radio-And-Sirius-Companies-Incorporated-Sirius-and-XM-Theft-of-Funds-From-Checking-Acco-631910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Agreed
AUTHOR: TM - (United States of America)
SUBMITTED: Wednesday, July 13, 2011
#2 Consumer Comment
The best way to close an XM account...
AUTHOR: Ronny g - (USA)
SUBMITTED: Monday, August 16, 2010
The problem when doing it by phone, is customer service is outsourced to India..so need I say more?
As far as the refund the best way to handle this is by mail...try this..
Informal Claim Resolution: To initiate an informal resolution to a Claim, you must send a notice by first class United States mail to SIRIUS XM Radio Inc., 1221 Avenue of the Americas, New York, NY 10020, Attention: XM Listener Care
If you try to do this by phone the CSRs in India will probably again attempt to mislead and you will never get canceled properly or collect what is owed to you. While I think the programming itself is a great service and not very expensive for what you get...their downfall may be customer service issues.
Most subscribers only have to deal with them to activate..which is why it is better to activate online in the first place. So most subscribers will never have to deal with India and they will be satisfied.
However, if something goes wrong or you wish to cancel..best of luck. There are no Sirius or XM satellites in India so the customer service reps have never even seen or used a satellite radio...how are they going to help with any technical issues? As far as canceling service..well of course they will discourage it any way possible, that is how they make money. And all customers are in auto renewal when they sign up..so it is important to cancel the right way..and not call India where you can get curried chicken and a run around/language barrier issues..but no real customer service.
