• Report: #955918

Complaint Review: XM Radio

  • Submitted: Tue, October 16, 2012
  • Updated: Wed, October 17, 2012

  • Reported By: George — Mount Carmel Tennessee United States of America
XM Radio
Internet United States of America

XM Radio Lifetime Membership Not Allowed to Transfer, Internet

*UPDATE Employee: Lifetime Subscription Information

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I bought my lifetime membership to XM over the phone and was told by the agent that the membership was transferrable, I gave approx. $500 for the service. About 5 days ago I bought a new Chevrolet Silverado, after transfering my OnStar account I asked to transfer my XM account and they transferred my call to a XM agent. I was told my lifetime membership was non-transferable, I asked to speak with a manager and was told by her that lifetime memberships were never transferrable at all. I would have never paid $500 for one vehicle, I knew when I bought my membership to XM that I would be trading trucks soon. I always enjoyed my XM radio and I miss having it but I feel I have been ripped off. 

This report was posted on Ripoff Report on 10/16/2012 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/XM-Radio/internet/XM-Radio-Lifetime-Membership-Not-Allowed-to-Transfer-Internet-955918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Lifetime Subscription Information

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi George - 

We apologize for the miscommunication you have received. Unless the receiver was stolen or defective, a Lifetime subscription associated with an automotive receiver is non-transferable. But a Lifetime plan associated with a home, portable, or dock and play radio is transferable to another radio on the same platform up to 3 times at a fee of $75. If you have any further questions, feel free to send us an email with your contact info to sxm_help@siriusxm.com and we'll be able to answer them there. 

Thanks,
SiriusXM Digital Care Team 
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