• Report: #509392

Complaint Review: XM Radio

  • Submitted: Wed, October 14, 2009
  • Updated: Wed, October 14, 2009

  • Reported By: pat451 — Lake Hopatcong New Jersey USA
XM Radio
xmradio.com Internet United States of America

XM Radio XM Satellite Radio Deceptive billing, impossible to cancel Internet

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I've tried to close my account with these idiots for a month now.  Called their Listener Care department, as specified in the user agreement, waited on hold, and was told to call a different number.  Waited on hold on that number for a long time and finally gave up.  Tried to email them to cancel -- get a canned reply back that they can't cancel from an email request because they can't verify my identity, even though I sent the email from their secure web site after logging in.  Sent their invoice back with a cancellation request and have not heard anything, but the account still shows a balance due.

Anyone who has a problem with XM's cancellation policy (as many here have) should also file a complaint with the FTC's Bureau of Consumer Protection (I did):

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

They don't investigate individual complaints, but if enough people complain, they work with the DOJ and state attorneys general to investigate and litigate cases.

This report was posted on Ripoff Report on 10/14/2009 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/XM-Radio/internet/XM-Radio-XM-Satellite-Radio-Deceptive-billing-impossible-to-cancel-Internet-509392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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