- Report: #459069
Report - Rebuttal - Arbitrate
Complaint Review: XM Satellite Radio
XM Satellite Radiowww.xmradio.com Detroit, Michigan U.S.A.
XM Radio XM Satellite Radio Activated and charged cancelled subscription Detroit Michigan
*Author of original report: XM Radio XM Satellite Radio Activated and charged cancelled subscription Detroit Michigan
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I immediately called the 800 number and asked why I was charged for a cancelled service. After I spoke with the first rep, I was transferred to another rep who asked all the same questions the first rep asked and then I told her that I had cancelled my service in Febuary. The rep then said to me that a request for cancellation was received in Febuary, but on June 2nd, the service was activated and charged. She had no reason for it or did not apologize for it. She then said that it will take 3 to 4 business days to return my money that was taken in 1 day for nothing. Then had the nerve to ask if I had received the radio for service that I didn't order. I was so mad that I just asked for my charge to be charged back today and then hung up.
I had problems cancelling the original service and now I know why.
Wheat Ridge, Colorado
This report was posted on Ripoff Report on 06/05/2009 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/XM-Satellite-Radio/Detroit-Michigan-48232/XM-Radio-XM-Satellite-Radio-Activated-and-charged-cancelled-subscription-Detroit-Michigan-459069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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