- Report: #686061
Report - Rebuttal - Arbitrate
Complaint Review: XXXMatchLive
XXXMatchLive they are trying to charge me for a failed purches, Internet
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Outstanding Balance: XXXMatchLive Reference Number: 7421377--- On Mon, 24/1/11, XXXMatchLive <email@example.com> wrote:
From: XXXMatchLive <firstname.lastname@example.org>
Subject: [Support #1336556] RE: Billing: question about charges
Received: Monday, 24 January, 2011, 7:45 PM
Here is a copy of your purchase history:
Summary for failed purchase on 24 Jan 2011
Time/Date: 21/12/2010 11:46PM
Duration: 23 minutes and 47 seconds
PremiumPrice per minute: $1.99
Please let us know if there is anything else we can assist with.
[**** - Sun Jan 23 20:55:57 2011]:
> I want to know why i have this Outstanding Balance: XXXMatchLive
Reference Number: 7421377
> --- On Mon, 24/1/11, XXXMatchLive Support Team
> From: XXXMatchLive Support Team <email@example.com>
> Subject: RE: Billing: question about charges
> To: ****
> Received: Monday, 24 January, 2011, 3:44 PM
> Thank you for contacting us! This is an AUTOMATED REPLY to your message, based on the subject you selected.
> If this doesn't answer your question, please REPLY TO THIS MESSAGE or write to firstname.lastname@example.org and a customer support representative will assist you further.
> You may also find the answer to your question here:
> We require no charge to join XXXMatchLive. It doesn't cost anything to log in and view the site or participate in a guest chat.
> This membership is NOT like a paysite where you are rebilled after a trial period. We do not charge a monthly fee. You are only billed if you access the paid full access chats. This is a CLEARLY LISTED per minute charge.
> When you click the button to enter paid chat, you will first see a page that shows the price. From here you can enter or cancel the paid chat.
> You are then billed as advertised for the first full minute in paid chat before the stated price per minute takes effect. If you don't log in to these sections of the site, you will not be billed.
> The charges for each of the pay chats are stated on the performers' bio pages.
> Please check your signup email for information on how charges will appear on your credit card statement.
> The guest chats are FREE, and any picture galleries can be viewed for FREE.
> BILLING ERRORS
> If you are experiencing a billing error, it could be from a couple of issues with the billing information you entered.
> When billing a credit card, we check certain data to prevent fraud.
Possible reasons for this error include name/address data that doesn't match the data on the card, too much activity on the card before signup, or insufficient funds on the card.
> If your card is still failing please contact your card issuer and request that they continue to accept charges on the card you have on file with us, or determine why they are denying your charges.
> When the card is billable, please log in to your account. If you are not prompted to pay the outstanding balance, please contact us.
> CHANGING CARD INFORMATION
> Please contact your bank to have them accept charges on the card you have on file with us.
> If this is impossible (due to card information changes, or cancelled cards), please reply to this email to let us know you will need to update your card information.
> Thank you for your help in resolving this matter. If you have any questions, please reply to this message to let us know.
> XXXMatchLive Support
This report was posted on Ripoff Report on 01/24/2011 02:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/XXXMatchLive/internet/XXXMatchLive-they-are-trying-to-charge-me-for-a-failed-purches-Internet-686061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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