• Report: #930683

Complaint Review: Xbox Live

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  • Submitted: Tue, August 21, 2012
  • Updated: Tue, August 21, 2012

  • Reported By: shawn — Stanton California United States of America
Xbox Live
Internet United States of America

Xbox Live Promised a cancellation and charged me again. Rude behavior Internet

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After cancellation of my XBOX live free trial I was continously billed month after month even after calling at each reprocessing of billing and cancelling again. $9.99 each time and billing would not stop. Speaking to the phone support would not give me cancellation confirmaion numbers or operator identification or supervisor transferral of call. I have been a Microsoft consumer faithfully and have always purchase my software through them faithfully and deserve respect and attention in resolving my issue. "Justin" is the only name I received with no support identification and he had the worst attitude and presented zero solutions or help. This will be the last time I purchase a Windows product unless I receive a refund and sincere apology from Microsoft for their neglect and ill regard to my request ahave nd issues. I finally had to file a complaint with my Debit card department and am waiting for a refund. My card has been blocked from any further attempt of XBOX live (Microsoft) to charge my card. This is unbelievable business ethics!

This report was posted on Ripoff Report on 08/21/2012 10:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xbox-Live/internet/Xbox-Live-Promised-a-cancellation-and-charged-me-again-Rude-behavior-Internet-930683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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