• Report: #1165081

Complaint Review: Xfinity

  • Submitted: Fri, July 25, 2014
  • Updated: Fri, July 25, 2014

  • Reported By: The Johnson Family — Tamarac Florida
Nationwide USA

Xfinity Comcast Worst Customer Service Ever - Idiot Employees - Frustrating as all heck to deal with these idiots. Lauderhill, Florida Nationwide

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I can't stand Comcast / Xfinity.   The service doesn't work right.  The customer service is terrible.  I can't believe this company doesn't go under.  They don't care about their customers at all... not one bit.  Read the Broward county and Dade county articles in the paper about the thousands of customer complaints.   That was 2013.  Now we are half way through 2014.  It's worse! 

I don't think they could try to make it any worse.  They hire ignorant idiots that can't stand their jobs.  Nobody has decision making ability so they pass you from one department to another just to get you off the line.  They rent you equipment that is not compatible with itself.  They require you to use a spitter but they don't have the right splitters to perform the task required when it comes to HD programming and High Speed Internet. 

If you don't get an Indian customer service rep - (I don't mean the cowboy and indian type either)... you can't understand them.  If you don't get that you get Shaneeequa or Latoya that is dumber than a box of rocks.  They sound like that are bored out of their minds being there.  They could definitely care less that you spend $165.00 a month for service.   You would think after 7 years of loyalty they would come out and swap out your equipment as a perk for being loyal.  Nope.  You gotta go to the service center and take a number like you need cheese at the deli.  When you get up to the counter.... once again you get Shanaynay with piercing in her face and chewed up fingernails and she speaks with a complete lack of ability to articulate or speak cleary at all. 

After waiting for 45 minutes for my number to be called I was ready to scream.  But I didn't.   When I got up to the counter finally expecting undivided attention to assist me in turning in all my equipment so I could finish my terrible relationship with these idiots... this woman gets interupted 6 times by other employees that find it necessary to speak with her while she's trying to straighten out my account.  

What a bunch of idiots.  They couldn't get it right if it were laid out in front of them. 
I felt like smashing my equipment too many times to continue paying these a**** another dime. 

You are idiots Comcast / Xfinity.  Stop advertising how great your company is doing.  It's all crap. 


This report was posted on Ripoff Report on 07/25/2014 07:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xfinity/nationwide/Xfinity-Comcast-Worst-Customer-Service-Ever-Idiot-Employees-Frustrating-as-all-heck-t-1165081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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