• Report: #923379

Complaint Review: Xlibris Corporation, Xlibris Publishing, Penguin Group,

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  • Submitted: Mon, August 06, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: VenusB — Northern California United States of America
Xlibris Corporation, Xlibris Publishing, Penguin Group,
1663 Liberty Drive Suite 200 Bloomington, Indiana United States of America

Xlibris Corporation, Xlibris Publishing, Penguin Group, Sharon Lauta, AJ Barco Has been withholding royalties payments, underpaying me royalties, telling me they will pay and months and months have gone by with no payments received. Bloomington, Indiana

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I have been an author with Xlibris since 1998 with two books self published through them. My second book is a premium full color picture book that costs $48.99. The book is in the distribution channel with Amazon with Light Source Publishing fulfilling the print on demand orders for amazon.com. My biggest concern in having my book title with Xlibris,
besides not receiving royalties due me, is that the book continues to sell through Amazon.com with Light Source fulfilling the print on demands, and Amazon.com, Light Source and Xlibris getting paid their shares and me -nothing.

It is quite disturbing to know that books are being sold and everyone down the line are being paid but me.  Does anyone have any suggestions?

I have talked on the telephone with customer service, A.J. Barco a number of times and emailed back and forth with her and she has confirmed that I was underpaid royalties and that they were just waiting for Finance to cut me a
check for the underpayment. Its been 8 months or more on that one.

I have left messages even more times to Sharon Lauta, manager in the Royalties Department, who also agrees that there was an underpayment, and she would do more research and get Finance to cut me a check as soon as possible. And still nothing.
 
What recourse do we have from these people? Is Penguin Group going to pay me now? On my online webpage of book sales and royalties due that Xlibris updates supposedly regularly, Xlibris has not posted any book sales or royalties since
March 2012, and they know what sales have occurred and what royalties are due for all of those unposted months.

I was one of those people who was conned into a couple of expansive marketing campaigns, one of which was to send my book information out to 2 million email addresses. Supposedly they sent the emails out in batches of 1 million at a
time, with an additional 1 million emails I was told  by Xlibris rep Chris Carlson, were sent because they were nt sent in the time frame I had requested. Okay, 3 million emails sent and nd not one book was sold from those 3 million opt in emails for a best selling book on health and fitness?. And they never even gave me a report on the campaign their representative Chris Carlson said, because there were no sales.

Now that I have read the complaints here on Rip Off Report, I am sure that I have been lied to, scammed, had royalties due me underpaid and not paid.

Again I ask of anyone in the know, what recourse do I and others like me have with Xlibris and now Penguin? And should I continue letting the books sell on amazon.com and hope someday to finally get paid? What can be done here? Please
advise. Thank you.

Respectfully submitted,

This report was posted on Ripoff Report on 08/06/2012 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xlibris-Corporation-Xlibris-Publishing-Penguin-Group/Bloomington-Indiana-47403/Xlibris-Corporation-Xlibris-Publishing-Penguin-Group-Sharon-Lauta-AJ-Barco-Has-been-wi-923379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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