- Report: #969760
Report - Rebuttal - Arbitrate
Complaint Review: Xlibris Corporation
Xlibris Corporation1663 Liberty Drive Suite 200 B Bloomington, Indiana United States of America
Xlibris Corporation Charlie Duke, Xlibris Corporation, Xlibris Publishing, Xlibris Write Your Own Success Charlie Duke, Xlibris Corporation, Xlibris Publishing, Xlibris Write Your Own Success Bloomington, Indiana
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On Thu, Nov 15, 2012 at 11:09 AM, Charlie Duke <Charlie.Duke@xlibris.com> wrote:
First of all I do not think you are dumb. I never known someone who writes that have the attribute of a dumb. All companies always have haters. All companies have shortcomings. Xlibris, is one of the pioneers of the print-on-demand publishing services industry, and still leads the way today. One of our founding principles, dating back to when we were newly incorporated and making books out of a basement office, is that authors should have control over their work. This principle still stands today as we help hundreds of authors every month publish their work in the manner and form that they envision.
Xlibris has been publishing books for more than a decade. Now with over 40,000 titles in print for over 35,000 authors, you can count on Xlibris' extensive experience to provide dependable, long-term, individualized support through the publishing process and in the years that follow. We wont be able to exist this long if we are doing something wrong. I am aware that there are unsatisfied authors due to honest mistakes, but nonetheless, these mistakes are unacceptable and they rarely happen in our company.
I am not aware how Trafford do their thing but I know one thing, that Trafford is under Author Solutions but Xlibris does its business separately. The bigger the company grows, bad bogs will also follow. Xlibris is a member of the better Business Bureau and with that alone I am proud to be working for the company. However, we cannot ignore the fact that you have been a victim of Internet Thievery, But I dont have the power to undo this. But as a Customer Service Representative for a Publishing company, I can help you start over and get your book out in the market.
Did he think that calling me dumb and insulting me was going to make me change my mind. These people are rude, unethical, and thieves. Authors beware. Don't publish with this people, they are the type that would use a shotgun to ask you for a favor.
This report was posted on Ripoff Report on 11/15/2012 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xlibris-Corporation/Bloomington-Indiana-47403/Xlibris-Corporation-Charlie-Duke-Xlibris-Corporation-Xlibris-Publishing-Xlibris-Write-969760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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