my complaint has also been filed with the following: Indiana Better Business Bureau ID 7983707
09/15/2009 Arizona Attorney General consumer complaints RE: CIC-16764 Apx. Sept 2009,Indiana Attorney General RE: File No. 09-cp-60726 Sept. 26, 2009 ABC-15 ivestigator Joe Ducey Apx June 2010.
The BBB accomplished nothing and I am assuming that it is still being investigated by the others.
I've sense read other complaints regarding Xlibris through Writer Beware Blogs, facebook, and Ripoff Report and they all sound pretty much like my complaint.
Originally I contacted Xlibris for publishing information. They sent me the information in packet form through the US mail. From that point on they called me from one to three times a month checking to see if I was ready to publish. Eventually I sent them my manuscript and I made another book over the next few weeks. After a few weeks they called me,we discussed publishing packages and I agreed to go with one of their packages and sent them the manuscript for my other new book to examine. They seemed to know what they were doing and to be concerned about my books progress through their process. When my books were nearly through the publishing/printing process I began getting phone calls from their marketing people. I didn't want any additional maraketing packages but Miguel Guzeman kept calling and encouraging and influencing and promissing large book sales. He asssured me that he had people who were interested in my books and that he would have them in major book stores before the Christmas Hollidays 2008. He promissed that he would sale copies of my books to atleast three percent of the recipiants of a 3 million email marketaing campaign ad encouraged me to purch the returnability package as it would increase the chances of my books being in Book Stores. t this date Xlibris reports that Amazon sold 3 copies of one of my books. There were also some quality issues. When my books did not show up in book stores and there were no reports of sales Miguel Guzman of their marketing Dept kept calling and calling trying to get me to spend even more money.That went on for a lon time and finally I put my foot down hard to him eventually getting him to stop calling. However others in that company called frequently continueing to try to get more money out of me. Those calls slowed down but did not completyely stop untill I changed my phone a few months ago. Xlibris has 12,716 dollars of my money and it literely destroyed my plans for a somewhat better life style than what I have today. Their scamming has hurt me severely.
If you would like, I can put together a copy of my original complaint with my complete explanataion, and evidence to support my complaint and send it to you via US Mail.