• Report: #1059145

Complaint Review: Xplornet

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  • Submitted: Fri, June 14, 2013
  • Updated: Fri, June 14, 2013

  • Reported By: tom_z — peterborough Ontario
Xplornet
Internet, New Brunswick Canada

Xplornet Communications Scam ripoff theives crooked bastards slow speeds not functional internet service con artists no support to customers New Brunswick New Brunswick

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Ripoffs, con artists, thievs. they will come into your house and rob you blind. their service is terrible i wish i had of done somemore research before starting with them,. there are so many bad review on the web for these guys... please pay close attention to them so you dont get ripped off like i did. first of all they came and told me they couldnt mount a satellite to the side of my "brick" house, which shouldnt have been an issue but apparently it was to them. so in turn they told me to get a 2.5" diameter EMT service mast from homje depot which is meant to hang your service wires going into your house- not cheap. i did everything exactly to this installers recomendation, to find out when he came back for the install he measured the satellite wrong and it wouldnt fit on the pole that he requested. after spending over 150$ in poles and sono tube and concrete. so i personally had to spend 2 hours out there with my grinder and welder to make his f**k up work again. good thing i am a mechanic, i dont know what he would have done at someones house who doesnt have welding equipment. after all said and done he set up my service, claimed it worked and left. my service never wokred properly since that day. i have been over 2 weeks now trying to get this resolved, and still n othing has happened. xplornet has set me up with numerous installers none of which have any intent to come out and fix my internet. i set up a warranty claim on monday, now its friday and i still have got no response from anyone. if my service isnt fixed by 4 oclock tonihgt i will be ripping evrything out of my house and set it in a box at the side of the road for them to come pick up. they are crooked bastards all they want is your creditcard number or bank transit, once they get your money your screwed and will be paying monthly for a service that doesnt work.

I highly recomend anyone using Xplornet as an ISP check their download and upload speeds and make sure your getting at least the puny 5 MBPS that you have paid for. 

Chemong Home Solutions is who did the install, and they are also terrible, no support at all they are next on my list here.


This report was posted on Ripoff Report on 06/14/2013 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Xplornet/Internet-New-Brunswick/Xplornet-Communications-Scam-ripoff-theives-crooked-bastards-slow-speeds-not-functional-i-1059145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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