- Report: #804799
Report - Rebuttal - Arbitrate
Complaint Review: Xpress Lube
Xpress Lube3868 AUSTELL RD AUSTELL, Georgia United States of America
Xpress Lube Getting over on Females in Georgia AUSTELL, Georgia
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want someone from the corporate office to contact me because I am getting nowhere dealing with the rude employees at this location. My problem is I went into this location for an oil change on Saturday November 26, 2011. My first problem I was told that I had to pay extra for my filter which I was upset about but I did agree. Secondly, after claiming to have changed my oil I paid and was set to leave and my oil light was still on so once I asked it was reset. So on Monday November 28, 2011 my oil light came back on I then had my car checked and at that time I was informed that neither my oil nor my filter had been changed. I contacted the location and I all got was many rude excuses.
I have a new 2009 Chevy Aveo and I have never had any issues with my car so I know my oil first should not be low and I should not have the same filter that I had when I arrived at the store. I feel that this location did these things because
I am a female. I have never in my life been treated this way by any of your other locations and now if nothing is done to help with this matter you stand to lose a loyal customer. I hope that I hear from someone soon.
This report was posted on Ripoff Report on 12/04/2011 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Xpress-Lube/AUSTELL-Georgia-30008/Xpress-Lube-Getting-over-on-Females-in-Georgia-AUSTELL-Georgia-804799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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