- Report: #523776
Report - Rebuttal - Arbitrate
Complaint Review: Xsport Fitness
Xsport Fitness960 W Dundee Rd Arlington Heights, Illinois United States of America
Xsport Fitness Mel (MANAGER) Deceiving and terrible customer service Arlington Heights, Illinois
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I noticed that the few weeks I was a member the customer service was terrible. After feeling "chilly" after a short swim I called up to inquire why they had not heated the pool. That's when I learned the truth. As you have 30 days to cancel your membership and it was approximately my 25th day I decided to opt out. I told them to cancel my membership and they said I had to send a certified letter to corporate. I told them not to charge my credit card and they said to talk to corporate. They became very agile and defensive when I decided to cancel my membership but should I expect anything less from them? Finally I got a call from the center saying my membership has been canceled. I asked for the $20 I put down as a down payment back but they wouldn't budge. I'm just happy to be back at the original club with the heated pool. It's great that the gym is open 24 hours but they lack on customer service and are very deceitful so they can make a commission off you. My suggestion is go to your local park district. It's a little less and true they are not open 24 hours you won't be dealing with these unscrupulous people,especially when you decide to cancel.
This report was posted on Ripoff Report on 11/14/2009 08:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xsport-Fitness/Arlington-Heights-Illinois-60004/Xsport-Fitness-Mel-MANAGER-Deceiving-and-terrible-customer-service-Arlington-Heights-Il-523776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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