• Report: #1010694

Complaint Review: Xtremedanceworks

  • Submitted: Thu, February 07, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: IceAngel — LaSalle Ontario Canada
Xtremedanceworks
103-624 Chilver Windsor, Ontario United States of America

Xtremedanceworks 624 Chilver Rd. Suite 103 This company tried to coerce us into lessons we did not sign up for!! Windsor, Ontario

*REBUTTAL Owner of company: Unfortunately you can't please everyone...

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This company advertised for children to come and audition for a performance of "thr little mermaid" they were going to produce. This was the beginning of Septmber 2012. We brought our daughter, who was one of the children that passed the audition. They took 100.00 for rehersal time in the studio, costumes, etc. After the first rehersal, it was announced that the show was cancelled due to lack of interest.

We were then advised that our daughter's account was credited, and she had 100.00 to utilize for classes at their performance studio. being that she was all ready enrolled in classes elsewhere, we asked for a refund of the monies. We were greeted with resistance, being advised that the contract stated the monies were non refundable. We pointed out that it really did not stat any such thing, and we're offered a compromise, a refund of 55.09 .. Which was the 100.00 less admin fee and the monies for the one "class" that she took. Remember, this was advertised as an audition, so it would have been REHERSALS not classes.

That offer of a refund of 55.09 was extended on Sepember 16. (I have all the email, it said we would receive our refund by way of cheque in 30 days. On January 27, I contacted the company again, looking for the refund. I was greeted by a business owner like no other. She attacked my moral character (because I had the unmitigated gall to ask firmly for what was mine) she began sending me quotes from the bible, questioning my Christianity, and so forth. She said her "secretary" forgot to send the cheque and it would be put in the mail. Here it is February 7, and still no cheque! I emailed her again, and asked for no discussion of the bible, and just to send the cheque. She attacked my child,mutating there are kids BETTER then her (duh, did I ever dispute that, that would be ridiculous). She complained that my husband was present at our child's audition, (she wanted him there, being 15 years old and in unfamiliar surroundings ) and called it creepy that she asked her dad to be there (I was at work). She complained that I have been telling people of MY experience, and calls my right of free speech on the subject, slander.

You know what, it isn't so much about the money anymore, though it is rightfully mine, it is about her behaviour and innuendos. It's about letting people know that their children aren't necessarily safe with this woman, and about standing up for what is right.

Thank you to rip off report for this forum to complain. At the end of the day, I want the word out that she is a LOT off, and I want my 55 bucks, for the principle of the thing!

This report was posted on Ripoff Report on 02/07/2013 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xtremedanceworks/Windsor-Ontario-n8y-2K2/Xtremedanceworks-624-Chilver-Rd-Suite-103-This-company-tried-to-coerce-us-into-lessons-w-1010694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Unfortunately you can't please everyone...

AUTHOR: bjg - ()

We held auditions for The Little Mermaid last year. Unfortunately, we did not get the turnout expected. A registration fee and one month of tuition was paid for by each person. We ran the first class but realized it would not be possible to run the program with the small number of students we had interested.

As per our policies and contract that each person signed, including this individual customer, we do not give refunds and classes may be cancelled due to lack of enrollment. No money for costumes were taken. Students enrolled in any of our programs are, in fact, taking part in classes as they are learning.

The customers were offered to finish of the remainder of the month with classes of their choice in drama, music or dance. Other customers were happy to take advantage of this opportunity and scheduled private lessons. These customers were not obligated to continue with their contract past this point since the original program had to be cancelled.

I did not, nor would I ever, attack a child in any way.

My studio is full of very happy, satisfied customers who have nothing but great things to say about both my studio and myself. It is unfortunate that this particular customer did not want to take advantage of finishing off the month with classes, but you cannot please everyone.

I wish this customer all the best in her future endeavors.

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