- Report: #1142313
Report - Rebuttal - Arbitrate
Complaint Review: Xtrons
XtronsInternet Hong Kong
Xtrons & or UG Electronics Xtrons- Junk - defective poor customer service Hong Kong Internet
*General Comment: very poor instructions, even worse english translations
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Last May 2013, ordered off E-Bay a unit from Xtrons, it arrived promptly... i was impressed.. till i opened box... cheap CHEAP junk, very poor instructions, even worse english translations.
Imposible to understand there instructions gramer and translation to english was so lousy, I hasd unit proffesionally installed. Even then the Electronics firm warned me it was junk, crapy product and they've installed hundreds and most people are back with in few months wanting it repaired or removed!
Well mine failed like the guys predicted within couple months, Contacted Extrons... had to send back, shiping cost $109.00 thyat or wait for cargo shipping [3 months]
It took them longtime to acknoledge they had unit back even after dozens of emails.. and don't waste your $$$ calling they are rude, dont speak very good english and keep hanging up on you!!!
After about 3-4 months they claimed to have repaired unit and sent back...
Hooked it up again and "EXACTLY" same problems... didn't fix it or couldn't have tested it prior to returning... told to send back again!!!
Another $100+ to return, i demandede new unit, but assuming problems with that unit insisted a different unit better unit, stating i would pay extra to up grade... DUMB DUMB DUMB on my part, wastye more good money after bad trying to right thier wrongness!!!
Spent another $169.00 +/- with exchange ates Thats now roughly 300 for first unit, then 2x shipping @ $100 each time, + $169.00
I would have better off buying a nice Kenwood or Clarion unit here, at least i would have good working unit, and someone whom speaks english to talk to if have problems and would cost me $100 shipping each time i returned it!!!
So as story goes, they sent unit, forgot to send extra parts i ordered with it, complained and yes they sent extrra parts... But no instructions on how to use it, No installation instructions!!
Complained yet again, after dozens of emails they NOW CLAIMS there is "NO" englisgh installation manual!!
buyer beware... save your money, suport your local economy... do not buy from them!
This report was posted on Ripoff Report on 04/28/2014 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Xtrons/internet/Xtrons-or-UG-Electronics-Xtrons-Junk-defective-poor-customer-service-Hong-Kong-Inter-1142313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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