• Report: #858500

Complaint Review: Xymox Percussion

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  • Submitted: Fri, March 23, 2012
  • Updated: Wed, March 28, 2012

  • Reported By: Perry Jewell — BOURBONNAIS Illinois United States of America
Xymox Percussion
4230 East Airport Drive Suite #107 Ontario, California United States of America

Xymox Percussion Xymox Percssion making promises they can't keep Ontario, California

*Author of original report: Xymox Perccusion is a loyal company

*REBUTTAL Owner of company: Customized Items Are Not Made Overnight

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I ordered  a ID snare pad from this company Feb 10nth, and now it is the 23rd of march. Xymox sent me an email saying that my pad would come the 1st of t march. Then xymox sent me an email saying they were going to ship it with in a couple of days. They sent me that message 2 weeks ago. It has been extremely hard to contact this company. I think this company is some kind of joke. They also charged my credit card 3 days after I ordered the ID pad. All I want is my drum pad. 

This report was posted on Ripoff Report on 03/23/2012 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xymox-Percussion/Ontario-California-91761/Xymox-Percussion-Xymox-Percssion-making-promises-they-cant-keep-Ontario-California-858500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Xymox Perccusion is a loyal company

AUTHOR: Perry Jewell - (United States of America)

Xymox is a good, and loyal company . I did not take in to account that I was also getting a free drum pad with my purchase. Xymox did send me an email saying that my purchase would take longer due to the fact I was getting a free drum pad. I'm am sorry that I wrote a bad review about Xymox. Please do not hesitate to buy from this company.
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#2 REBUTTAL Owner of company

Customized Items Are Not Made Overnight

AUTHOR: Xymox Percussion - (United States of America)

Robert ordered a customized item (custom items are charged for when they are ordered, which is standard practice).  These items take up to 2 weeks to manufacture during normal times, and up to double that amount of time when it is a holiday season or during one of our popular Buy 1 Get 1 Free sales.  We understand Robert is not happy with waiting the amount of time it takes to manufacture this product.  We have refunded Robert the full amount he paid Xymox.
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