• Report: #1080085

Complaint Review: Xymox Percussion

  • Submitted: Thu, August 29, 2013
  • Updated: Thu, August 29, 2013

  • Reported By: Kelley — New Albany Mississippi
Xymox Percussion
multiple in California Ontario / Rancho Cucamonga, California USA

Xymox Percussion Jen / Ken CANNOT CONTACT ANYONE FOR INFORMATION ON OVERDUE ORDER Ontario / Rancho Cucamonga California

*Author of original report: FOLLOW UP TO ORIGINAL REPORT

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 Ordered drum pad on  6-27-2013 online:  was told 3-4 weeks MAX for custom drum pad for my son. CC was immediatley charged. He sent an email last week and someone responded via email it would be shipped last friday. 8-23-13. 

   Multiple attempts via website email  to obtain tacking number shipping verification. No responses. None. I should have been more vigilent when my son ordered. Had I known about the volumn of complaints I would have steered him away from this company.

    No working or answered telephone numbers can be found on web site. Multiple different Telephone #s & address's.

    Looking like $100.00 of sons birthday cash is up in smoke.  

   If no response or refund in 7 days:I will be Filing Fraud complaint with the the Consumer Protection Agency, FTC and The State of Mississippi Attorney Generals office. I will also call the Riverside and San Bernadino County Sheriff's Credit Card Fraud Departments.

 

 

 

 


This report was posted on Ripoff Report on 08/29/2013 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Xymox-Percussion/Ontario-Rancho-Cucamonga-California/Xymox-Percussion-Jen-Ken-CANNOT-CONTACT-ANYONE-FOR-INFORMATION-ON-OVERDUE-ORDER-1080085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

FOLLOW UP TO ORIGINAL REPORT

AUTHOR: Kelley - ()

 After finally getting a response to my emails, I spoke to the owner (Kevin Heuerman ) on the phone; who after describing a laundry list of excuses to me why the pad wasn't shipped and why none of my emails were answered; actually gave me a tracking number.

And to my astonishment the drum pad was delivered. Over a month late...

 

I shall in the future do a better job of due diligence in vetting an online vendor before buying.

 

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