I purchased a new 2012 Volkswagen Jetta last month, at the beginning of June. Before even test driving any of the vehicles on the lot my sales associate eagerly told me about a product, called Xzilon 4. It was explained to me that Xzilon is designed to help protect and prolong the life of the car's interior and exterior. They continued to explain that Xzilon is designed to help prevent scratches on the paint, chips in the windshield, and damage to the upholstery. If my car did get damaged after Xzilon 4 had been applied Xzilon's warrenty would fix the damage. There was even a vehicle in the showroom that had Xzilon 4 applied to the exterior, had then been spray painted, and customers were encouraged to scratch the spray paint off to see how easily it came off, leaving no damage to the cars finish.
After reading reviews online I was skeptical about purchasing Xzilon 4 for my new vehicle. Many people said it was a rip off, that the customer service was horrible when attempting to file a claim, and that the product lessened the lusturous appearance of the exterior finish. However, this being my first new vehicle purchase, I reasoned that since I was already spending a significant amount of money to purchase the vehicle, it wouldnt hurt to spend some additional money to protect it.
Less then a month after purchasing my vehicle a rock chipped the windshield. I immediately went to the website to file a claim. However, my information would not work. I called Xzilon's customer service number and was told that because my purchase was so recent my information had not been entered into the system yet. The customer service representative was very helpful and said if I scanned and emailed my contract to them they could file my claim for me. They then explained I would be contacted by a second party in a few business days. I was contacted by The American Guardian Group of Companies very quickly. They explained that they had received my claim and verified the information I had provided. They then told me a third party would be contacting me in a few buisness days to schedule an appointment for me to have my windshield fixed. A week went by and I was never contacted by the third party. I called The American Guardian Group of Companies back and they quickly resolved the problem. Within minutes I was contacted by Safelite Solutions to set up an appointment with them for the following day.
I arrived to my local Safelite Auto Glass repair facility and at that point the process of repairing a chip was explained to me. I was told that air would blow out any dirt or debri in the chip. Then a clear resin would be used to fill the chip. Lastly, I was told that the chip would still be visible. Filling a chip with resin was not a cosmetic fix it was strictly a process to prevent the windshield from cracking. This was news to me and I was less then thrilled to hear it. While waiting for my repair I read up on chip repair and found that applying resin to a chip only improves the visibility between 60-80%. This continued to make me upset. Lastly, I read that once a chip has been filled with resin there is nothing that can be done after that to improve the appearance, aside from purchasing a new windshield, obviously not covered by the Xzilon warranty.
I was livid after my repair was complete. Not only was it an unacceptable repair job but the technichian placed my metal keys on the roof of my car, potentially scratching the finish. My new car was only a month old and now had a permenant blemish on the windshield. I purchased the Xzilon 4 product with the impression that it would protect my vehicle from receiving chips in the windshield and that if by chance it still happened my car would be restored to its original condition, not remain damaged. I now have a brand new car that for the remainder of its life will have a blemish on the windshield. This is just not acceptable for me.
I proceeded to write an email to Xzilon explaining how disappointed and upset I was with the quality of the repair. I sent it to every email address I could find on the Xzilon website, including the person I emailed my contract to. I have not received any responses to any of my emails. Xzilon showed wonderful customer service when I was filling my claim but now that I am an unsatisfied customer they will not respond. I will never purchase their product again, and I will advise anyone who inquires about their product to do the same. For the price of their product I could have replaced my windshield and restored my car back to its original state. If anything their product has wasted my time and will now cost me additional out of pocket expense to fix it correctly.