Report: #961975

Complaint Review: YELP

Submitted: Tue, October 30, 2012
Updated: Tue, October 30, 2012

Reported By: Kelly Gamble — San Leandro California United States of America

YELP

Internet United States of America

Phone:
Web: www.yelp.com
Category: Media

YELP YELP uses broken filtering systems to remove legitimate reviews and refuses to address the problem. Internet

*Author of original report: good point but there is a big difference

*Consumer Comment: And here?

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Yelp refuses to modify their filtering system to permit legitimate, professional reviews to show...even when the reviews are verifiable. Nor will they entertain any requests to address the problem. Instead, they permit anonymous people to write whatever they want, not taking into consideration any other factors. There is no protocol, verification or anything else to legitimize the reviews on professional businesses. As a result, Yelp inadvertantly destroys small businesses. Yelp should take a clue from websites such as zillow for lessons on how to ensure reviews are professional, legitimate and dignified.

This report was posted on Ripoff Report on 10/30/2012 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/YELP/internet/YELP-YELP-uses-broken-filtering-systems-to-remove-legitimate-reviews-and-refuses-to-addre-961975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

good point but there is a big difference

AUTHOR: Kelly Gamble - (United States of America)

SUBMITTED: Tuesday, October 30, 2012

it's a good point. but at least this website is not an actual rating system where anyone can make a page for you and you cant delete it. and also, this website does not have a conflict with soliciting advertising in relation to changing how they filter your ratings. finally, without this website, we would have no way to complain about businesses like YELP.