- Report: #294445
Report - Rebuttal - Arbitrate
Complaint Review: YOUNG EXPLORERS TOY COMPANY
YOUNG EXPLORERS TOY COMPANYPO BOX 3338 CHELMSFORD, Maine U.S.A.
YOUNG EXPLORERS TOY COMPANY QUICK TO TAKE YOUR MONEY, SLOW TO DELIVER, NO CUSTOMER SERVICE RESPONSE CHELMSFORD Maine
*UPDATE Employee: Hi
They use the slowest known to man shipping method called FedEx Smartpost. It is a critical mass shipping method which means that your package waits somewhere until it is sorted and then packed with enough stuff to come to your area. Go figure in this day and time when things arrive within 24 hours. Go figure a "toy company" chosing this method of shipping at a time when children are waiting! Funny thing, my credit card charge was processed within minutes! Their customer service people do not even understand the shipping and think it is tracked through the USPS when it is actually tracked through Fed Ex. They don't know because they don't care!!!
After 45 minutes on hold one day with no satisfaction from Young Explorers, then 65 minutes on hold the next day with no satisfaction, the company blames the warehouse in Michigan for the mess up, takes no responsibility for the slow shipping method and offers no apology. I have emailed their provided "help" address twice to no avail. The package remains sitting in Atlanta (since 12.22.07 it hasn't moved) iHave yet to hear from the so called toy company.
Try explaining to an 8 year old where her Christmas presents are! I ordered in time for Christmas according to their policy. They offer no shipping credit, no response whatsoever.
I will never order from them again and I will tell everyone I know who has kids or grandkids about it. I was afraid others would experience the same disappointment my daughter has experienced and from the looks of things I have found out, I see that I am right.
Shame on you, Young Explorers. You shouldn't be in business.
This report was posted on Ripoff Report on 12/26/2007 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/YOUNG-EXPLORERS-TOY-COMPANY/CHELMSFORD-Maine-01824/YOUNG-EXPLORERS-TOY-COMPANY-QUICK-TO-TAKE-YOUR-MONEY-SLOW-TO-DELIVER-NO-CUSTOMER-SERVICE-294445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.