• Report: #190276

Complaint Review: Yahoo - SBC - ATT

  • Submitted: Sat, May 06, 2006
  • Updated: Sat, May 06, 2006

  • Reported By:Mombasa Other
Yahoo - SBC - ATT
701 First Avenue Sunnyvale, California U.S.A.
  • Phone: 408-349-5070
  • Web:
  • Category: Internet

Yahoo - SBC - ATT Customer Care Doesn't Care About Customers Sunnyvale California

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I have had a yahoo e-mail account for about ten years. That is, I had one until about a month ago.

Now, I have one that I can't access! I have been locked out for about a month. I've tried everything I can think of to regain access to my account. First, I went to Yahoo's ID and password help pages. They're totally useless for my purpose. I just keep going around in circles never getting my queston answered. I have looked in vain for a tech support e-mail address. Can't find one! I've found several e-mail addresses and have written to each one hoping someone at Yahoo will care enough to forward my messages to the right person to help me get into my account. Apparently, nobody cares!

If I can't get into that account, I will have a real problem. I have ten years worth of information stored there that I won't be able to use. The inability to access that information will end up costing me thousands of dollars. For example, I recently (09/05) moved to Mombasa, Kenya. There was about 2-3000 dollars worth of damage to my household goods shipment. Guess where the address of the insurance company is stored. That's right: www.mail.yahoo.com.

Does anybody have an e-mail address for Yahoo Tech Support? (Does Yahoo even have tech support!?) I have their mail address but I can't send a letter because Kenya Posta loses or steals half the mail sent through it so there's no guarentee a letter would get through and I would have no way of knowing whether the letter even got there unless Yahoo sent an answer back. And, I already know they can't be bothered with such mundane things as customer service!

Here's a CAVEAT EMPTOR for you: If you have a lot of information stored in your Yahoo e-mail account files, to include the Yahoo address book, WATCH OUT. I understand I'm not the only person who has been arbitrarily locked out of his account. So, take a few minutes and copy everything in your Yahoo account to another place on your hard drive. That way, you'll have the information you need when (notice I don't say "if") they decide to lock your account and then blow you off when you try to get help.


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This report was posted on Ripoff Report on 05/06/2006 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yahoo-SBC-ATT/Sunnyvale-California-94089/Yahoo-SBC-ATT-Customer-Care-Doesnt-Care-About-Customers-Sunnyvale-California-190276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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