• Report: #1028242

Complaint Review: Yahoo

  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: Kara — Warrington Pennsylvania United States of America
Internet United States of America

Yahoo Flickr Auto Charges your Bank Account with No Warning, Refuses to Grant Refund , Internet

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I logged into my bank account 2 days ago to find I had a random charge on my account from Flickr Pro.  Knowing that I never authorized any payment, I used their contact form to state my displeasure, since they have no customer service phone number listed. They told me that when I paid for my last 3 month subscription, I was enrolled in an auto-billing cycle. I do not recall ever accepting these terms, as I avoid all auto-billing services like the plague.  It might certainly have been there, however, since they like to sneak these kinds of things in. The less clear to the consumer, the better for them, I suppose.

Prior to agreeing to the previous 3 months of service, I received an email from Flickr alerting me to my expiring subscription so I could make a choice as to what level of service I wanted to continue receiving.  At that point I chose 3 months, figuring that when that time expired, I would decide whether I wanted to do another 3 months, a year, or revert to a free account. To my dismay, I never received ANY contact from them telling me about my expiring subscription and only knew about my 3 month renewal when I saw the charge show up on my bank account. Had I received the proper contact from them, prior to my renewal, I would have CANCELED my pro account because at this point I cannot afford to spend money on extraneous things. 

Flickr refuses to refund my money based on their "no refund" policy. I find this practice to be intentionally deceptive. If they don't alert consumers that their accounts are about to renew, then less consumers will cancel prior to being billed.

I finally tracked down a phone number for them after disputing the charge with my bank account.  The customer service representative was rude, unhelpful, and refused to transfer me to anyone else in the company.  I was told I could "call back" to speak to another representative. One that does the same job as her, so what's the point.

I don't think Flickr should be allowed to claim ignorant here.  They cannot just keep billing people with no warning and refusing to issue refunds. For as much money as Yahoo has, to be so begrudgingly dismissive of a customer's needs is disgusting.  Had they agreed to refund my money, I likely would've re-instated my pro account at some point in the future.  Now, I will never give Yahoo another dime. Good riddance for shady practices. Flickr users beware.

This report was posted on Ripoff Report on 03/13/2013 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yahoo/internet/Yahoo-Flickr-Auto-Charges-your-Bank-Account-with-No-Warning-Refuses-to-Grant-Refund-Int-1028242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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