• Report: #87698

Complaint Review: Yahoo

  • Submitted: Wed, April 14, 2004
  • Updated: Fri, February 26, 2010

  • Reported By:Austin Texas
Yahoo
www.yahoo.com Internet U.S.A.

Yahoo ripoff fraudulent termination of premium account services, no refund Internet

*Consumer Comment: Yahoo account terminated for no reason

*Consumer Comment: I had the same thing happen to me

*Author of original report: I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS.

*Author of original report: I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS.

*Author of original report: I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS.

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On 03/22/2004 I purchased Yahoo Personal Address, which provides the customer with a domain name and personal email addresses; the cost was $35.00 for one year, under AUTO-RENEWAL. As I planned to keep the website for life, to highlight my eBay clothing business, I had no objection to auto-renewal.

Yesterday, 04/14/2004, I had trouble signing into my Yahoo! email account. Each time I was greeted by a message that said my password is invalid. I tried rebooting my computer, changing internet settings, etc., to no avail. I then tried using Yahoo's "recover lost password / request new password" page, but received a message that my account had been deactivated. Yahoo's TOS states that they can cancel your account at any time - for virtually any reason - but they are not required to give you any notice of such actions.

Feeling completely lost, I decided to consult Yahoo's "help" pages. After one hour of searching for an unavailable answer, I submitted a query to the Customer "Care" Dep't. You can probably guess that I only received a computer-generated form email in return, which only asked me for more account info. I played along, and also submitted three or four other similar queries. The final query was a rant about how, as a premium Yahoo user, I deserved some attention. Still no response.

I searched several websites, including the BBB, and found two contact numbers for Yahoo (based in California). I called, and was initially "handled" by a techie named Paul, who was, of course, no help. He told me that my account had been deactivated because I violated the TOS. I asked for details, but Paul said the specific info was classified. What is this, the FBI??

He transferred me to his his supervisor; I believe her name was either Susan, or Dana (I think the latter). I tried to be calm, professional, and diplomatic, but Dana was extremely rude and apathetic. As a result I raised my voice a few times...do you blame me? She reiterated the "fact" that the specific breach of agreement I had committed was not available.

I demanded to speak to whomever is in charge of making account cancellation decisions. Dana first said she didn't know who is in charge of those decisions; then she stated the person was "unavailable". How convenient! Several times I was instructed by her to "quiet down" and "DO NOT interrupt [me]!" Her condescending tone was extremely unprofessional, to say the least. She accused me of not listening to her, although I feel that she was the guilty one in that department.

As an effort to brush me off, Dana offered to give me the email address of the Yahoo Complaints Department, to which I asked if they would actually answer my email(s), unlike the online help forum. She stated - snottily - "I don't know. I don't work in that department." So I told her she's the most uninformed manager with whom I have ever had the displeasure of speaking.

No explanation. No refund. No respect. I paid for one year's worth of personal domain use, but got less than one month's worth. I can still - at this moment - go to my website, but I cannot add to, or change it, in any way. Worst part is, they have my CC info, and may bill me once per year every year, being that I'm on the auto-renewal plan.

I immediately filed a report with BBB. For all I know Yahoo could have cancelled my account simply to scam me out of money. Or, perhaps a hacker got into my account and used it for malicious purposes. A Yahoo computer glitch, human error, or maybe I really did violate Yahoo TOS. The possibilities are endless, yet the answers are beginning-less.

I have no way of knowing the true facts because Yahoo will not give ME any information specific to MY account. At least an insurance company will tell you why your coverage is being cancelled. I also subscribed to Yahoo Personals, under the deactivated account...we'll see if I get charged for the service, henceforth.

Jana
Austin, Texas
U.S.A.

Click here to read other Rip Off Reports on Yahoo

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 04/14/2004 10:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yahoo/internet/Yahoo-ripoff-fraudulent-termination-of-premium-account-services-no-refund-Internet-87698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment

Yahoo account terminated for no reason

AUTHOR: doug - (United States of America)

The exact thing happened to me two days ago. My yahoo account for some reason was terminated. At first I thought I had forgotten the pass word or someone haad compromised my account. It took me all day to figure out what had happened after I contacted, (through a painful search for their number), yahoo customer service. They would not tell me why it was terminated because they did not have that information there. Which I cannot understand. I was instructed to go to yahoo.abuse.com and fill out a form. By the way the persons I spoke with were very rude and unhelpful and seem to be brainless. I filled out the form, submitted and got no response. I have hundreds of information in my account that I need for my business, plus hundreds of business contacts that I use everyday. I am very upset and angry this has happened. Especially when you are not given any reason why or what terms you violated. It's totally insane.

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#2 Consumer Comment

I had the same thing happen to me

AUTHOR: Derek - (U.S.A.)

I had my yahoo account for 7 years in 2004. I used it to save pictures i took on my digital phone and to keep email i saved so that read over and over. I did the same thing that you did and kept trying to get into my account. I was stunned when I called and they said that I was cancelled becuase i violated one of the rules of yahoo. They did tell me why it happened they said i swore somewere but I cannot figure were becuase i am mormon and do not swear at all. They said they could not start my account agian I was relly mad at this. I had to set up a whole new account with them and lost everything I saved over on the other email. I am still upset over this.
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#3 Author of original report

I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS.

AUTHOR: Jana - (U.S.A.)

Yahoo suddenly decides to reply to my emails, after I filed BBB report.

I noticed two emails from Yahoo in my inbox today, concerning my account cancellation and BBB report.

One email was a reply to my inquiry about why my account had been terminated. It said that Yahoo has the right to cancel accounts deemed to have violated the Yahoo TOS, but did not specify as to exactly why my account had been terminated. At least I got a response from an actual person.

The second email concerned my BBB report. Yahoo asked for my Yahoo ID, last four digits of my CC#, and CC expiry. I went ahead and gave it to them - against my better judgement - fully intending to watch my credit card statement like a hawk. I figured I should comply with their request, in order to expedite this matter.

My ex-boyfriend (current friend) told me today that a friend of his went through my exact situation a couple of months ago. He said that Yahoo did exentually reinstate his account, though. Yahoo had told him that his account cancellation was in error, but that all was well now.

I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS. If it's my fault, then fine; I'll chalk it up to worthwhile life experience and cut my losses. If it turns out that hacker activity, a computer glitch, or human error was to blame, I intend to do whatever is necessary to get my money back.

Has anyone else besides me and my ex-boyfriend's friend gone through this with Yahoo?
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#4 Author of original report

I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS.

AUTHOR: Jana - (U.S.A.)

Yahoo suddenly decides to reply to my emails, after I filed BBB report.

I noticed two emails from Yahoo in my inbox today, concerning my account cancellation and BBB report.

One email was a reply to my inquiry about why my account had been terminated. It said that Yahoo has the right to cancel accounts deemed to have violated the Yahoo TOS, but did not specify as to exactly why my account had been terminated. At least I got a response from an actual person.

The second email concerned my BBB report. Yahoo asked for my Yahoo ID, last four digits of my CC#, and CC expiry. I went ahead and gave it to them - against my better judgement - fully intending to watch my credit card statement like a hawk. I figured I should comply with their request, in order to expedite this matter.

My ex-boyfriend (current friend) told me today that a friend of his went through my exact situation a couple of months ago. He said that Yahoo did exentually reinstate his account, though. Yahoo had told him that his account cancellation was in error, but that all was well now.

I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS. If it's my fault, then fine; I'll chalk it up to worthwhile life experience and cut my losses. If it turns out that hacker activity, a computer glitch, or human error was to blame, I intend to do whatever is necessary to get my money back.

Has anyone else besides me and my ex-boyfriend's friend gone through this with Yahoo?
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#5 Author of original report

I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS.

AUTHOR: Jana - (U.S.A.)

Yahoo suddenly decides to reply to my emails, after I filed BBB report.

I noticed two emails from Yahoo in my inbox today, concerning my account cancellation and BBB report.

One email was a reply to my inquiry about why my account had been terminated. It said that Yahoo has the right to cancel accounts deemed to have violated the Yahoo TOS, but did not specify as to exactly why my account had been terminated. At least I got a response from an actual person.

The second email concerned my BBB report. Yahoo asked for my Yahoo ID, last four digits of my CC#, and CC expiry. I went ahead and gave it to them - against my better judgement - fully intending to watch my credit card statement like a hawk. I figured I should comply with their request, in order to expedite this matter.

My ex-boyfriend (current friend) told me today that a friend of his went through my exact situation a couple of months ago. He said that Yahoo did exentually reinstate his account, though. Yahoo had told him that his account cancellation was in error, but that all was well now.

I'm still waiting to find out how exactly I allegedly violated Yahoo's TOS. If it's my fault, then fine; I'll chalk it up to worthwhile life experience and cut my losses. If it turns out that hacker activity, a computer glitch, or human error was to blame, I intend to do whatever is necessary to get my money back.

Has anyone else besides me and my ex-boyfriend's friend gone through this with Yahoo?
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