- Report: #1099085
Report - Rebuttal - Arbitrate
Complaint Review: Yancey Events | Ripoff Report Verified™ …businesses you can trust. Yancey Events, an education company that teaches thousands of students every year to unlock the secrets of real-estate investing. Yancey Events’ number one priority is success of students. Giving one-on-one attention to every individual who joins the program, providing them ongoing opportunities to succeed, creating a truly exceptional student experience & real-estate investing secrets.
Yancey Events/Stephen Edwards881 W. State Stree, Ste 140-519 Pleasant Grove UT Pleasant Grove , Utah USA
Yancey Events REVIEW: Yancey Events’ goal is clients feel safe, confident & secure when doing business with Yancey Events. Yancey Events is dedicated to client satisfaction, exceptional client experiences & success. Employees trained to do whatever it takes to make the client happy. Scott Yancey is pleased to have Yancey Events join the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Las Vegas, Nevada.
*UPDATE:Yancey Events recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Yancey Events for its commitment to excellence in customer service.
Ripoff Report’s discussions with Yancey Events have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Yancey Events listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Scott Yancey, creator of Yancey Events and a hit television show, has informed Ripoff Report that his philosophy is that the viewers of their show are their greatest asset. [continued below]....
Another top executive of the company told us that Yancey's personal business philosophy is based on the premise that real estate investing can be fun and exiting. Yancey Events' mission statement says it all: "Our goal is to provide our clients with the best real estate education in the industry.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “Yancey Events (and Scott Yancey) have an amazing set of programs designed for real estate enthusiasts. You will not be disappointed. They are serious about meeting commitments, and deliver on all their promises.”
The information provided in this report below is based on comments made by Jon Millar during an onsite inspection held by a third party verification company with no biases toward Yancey Events.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Yancey Events provides education, tools, and resources for real estate investing. Their target market consists of anyone who is looking to financially better their lives.
They are an education company that offers coaching and seminars. People who are involved with their company are typically new to real estate investing, some are just seeking more education, and some are already successful real estate investors.
Their company acquires leads for potential clients through direct mail, internet marketing, and outbound calls. Anyone who shows interest is presented with the opportunity to purchase lists that are approved DNC and TCPA regulations.
When presenting to individual consumers, Yancey Events follows a specific sales process. First, there is a seminar which consists of a 2-3 hour presentation on different topics. The price of their services is explained upfront. Then, there are two sales breaks for questions. Lastly, they follow up on “warm leads,” which are people that are interested but may not have the money, or people who are undecided.
During the onsite interview Jon Millar was asked about some of the complaints their company receives: “Most of our complaints come because of the free gift. However, we resolves every complaint, none are left unresolved. We honor the three day cool off period. Most of the time, even if it’s after that time period, we will still give their money back.”
Mr. Millar was then asked to describe a specific situation where a client was not satisfied with the level of service they received, he explained, “A person was unsatisfied with a particular coach. The owner personally received an email and she was set up with another coach. We also gave her another 3-day refresher course for free. The customer was satisfied.
Yancey Events – Customer Care
Since complaints were made on Ripoff Report, Yancey Events have made some changes to ensure that customers are receiving the best experience possible. They maintain that they no longer give the gifts at the end of the day. If someone wants them early, they will be provided with one. They also make sure any negativity is resolved immediately.
In a leadership role within their company, Mr. Millar advises his employees to do whatever it takes to make the client happy. They have weekly calls with their 11 teams to drive that motto. They also hold biannual meetings to retrain employees on these ideals. Their training is centered on providing the best customer service possible. Their expectation is to have hard working people with integrity.
When asked what their company has done to remedy the concerns from complaints made on Ripoff Report, Mr. Millar stated, “We now have audio and video monitoring with a scripted sales pitch. At each purchased three day seminar we go over expectations and outline what we will cover. We make sure the people will understand what they’ve bought and what their expectations are. If they have any concerns, we stop immediately and address their questions. We provide a survey at the end of the seminar and if we discover that the customers have been misled in any way, the seller is fined or fired.”
Yancey Events is honored to be a part of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program. Their goal is to have zero complaints and they believe this is a step in the right direction.
Scott and Amie Yancey are Flipping Vegas on A&E
Scott Yancey is back in an exciting new season of Flipping Vegas on A&E. Follow Scott and his wife Amie as they navigate the wild Las Vegas real estate market. For those who would like to learn to invest from Scott Yancey, visit our events page and come to our next event!
Flipping Vegas follows Scott and his team which include his wife and interior designer Amie, and a host of wild project managers and beautiful real estate agents as they work to breathe new life into run down properties. Despite the roadblocks, the conflict, and the drama, Scott always finishes what he starts, leaving behind a beautiful new home, excited new homeowners and most importantly, a profit in his pocket.
Yancey Events – Tuition Reimbursement
"Yancey Events offers to some purchasers of its Real Estate Education Workshop package a risk-free Tuition Guarantee. We promise and affirm to you, if you received a certificate at an event, that we will refund ONE HUNDRED PERCENT (100%) of your Real Estate Education Workshop tuition if you close a new positive cash flow real estate transaction and submit the supporting documentation to us (as outlined below) within 100 days of your date of purchase.”
Yancey Events / Scott Yancey explains “our customers are our greatest assets."
"Our number one priority is the success of our students. By giving one-on-one attention to every individual who joins our program we have created a truly exceptional experience.” ~ Scott Yancey
Yancey Events’ staff of instructors have expressed that they feel very confident doing their job. One instructor stated "I have seen Scott Yancey take personal interest in the success of each of his students. Plus, with Scott, what you see on television is what you get. He truly has that much excitement for real estate investing. His ideas are fresh and are working, otherwise he would not be unfolding them on national television each week.”
Yancey Events takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: “Yancey Events provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Scott is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers.” Yancey Events also participates in many charity projects throughout out the year.
STATED IMPROVEMENTS FROM YANCEY EVENTS.
Yancey Events recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation Yancey Events has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Scott Yancey, Ripoff Report is convinced that Yancey Events is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Yancey Events/Stephen Edwards Fraud & switch and bait Pleasant Grove Utah
This company is intentionally setting up the seminar attendees from the first Saturday introduction to the end of the next Sunday with the sole purpose of scamming people’s money without the intention of teaching them the basics of buying and selling real estate. They are preying on individuals that they can fool into spending hard earned money they do not have and highly pressuring those that shared their personal financial information in a simple survey on how much money people had access too, when they arrived. They asked the questions on the pretense of helping to invest in real estate, while evaluating attendees worth to buy their products. People with honest and sincere trust did not even know what this dishonest, scamming group of individuals are doing until the last day. They need to be put out of business. We contacted the bank and did not purchase any of their services, except The initial seminar, but this company needs to answer to all of the scamming complaints that are on the internet, once Scott Yancy (yes, that tv person) and Stephen Edwards names are typed into a search engine. (Unfortunately for most attendees did this at the end of the seminar) when we should have done it before and we wouldn't even have attended. Shame on them. There was one attendee that didn’t even have a working car and was calling banks to have their credit limits raised on Stephen Edward’s encouragement to change their lives and get credidt for investing money, but it was really for their sales pitch! The presenter and all of his help were very social with everyone until the last day to pressure the purchase of their $18,000 - $39,000 packages, which you needed to buy to have their support and financial backing for real estate sales. When people did not purchase their $18,000 - $39,000 program, they insulted them, preyed on their fear and showed their anger. Everyone with bad experiences with Scott Yancey's real estate seminars company and Stephen Edwards the speaker, needs to band together for a class action lawsuit. Stephen Edwards, his wife and assistants need academy award nominations for their acting to be sincere and caring about people when all they really did was intentionally set everyone up for their scam on the last day 11/2013! How can each of them sleep at night when good hardworking people were trying to just get ahead.
This report was posted on Ripoff Report on 11/13/2013 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yancey-EventsStephen-Edwards/Pleasant-Grove-Utah-84062/Yancey-EventsStephen-Edwards-Fraud-switch-and-bait-Pleasant-Grove-Utah-1099085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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