• Report: #716599

Complaint Review: Yardsellr.com

  • Submitted: Tue, April 12, 2011
  • Updated: Tue, April 10, 2012

  • Reported By: ncoclub — Richmond Virginia USA
Yardsellr.com
Internet United States of America

Yardsellr.com Yardsellr..Vague advertising led to incorrest order! Internet

*Author of original report: Do you know me? Cause I DONT KNOW YOU!!

*Consumer Comment: 60% success rate in getting what you want?

*Author of original report: Rarely Disappointed

*Consumer Comment: That says it all.

*Author of original report: Angry "Consumer Advocate"

*Consumer Comment: Well I see both sides

*Consumer Comment: I agree with the seller.

*UPDATE Employee: Sorry that you were disappointed in your purchase.

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Several weeks ago I ordered a Star Wars Blockade Runner from

the web-site Yardsellr.com. First of all, I had to contact the seller a week

after I placed the order to remind him to ship it. He claimed the site is not

set up as it should be and that's the reason he didn't "even know it had

been sold". Second of all, the item I received was not what I was looking

for. I wanted a plastic model kit (one that must be assembled), not a

pre-assembled toy. I have contacted the seller and Yardsellr to say that

although I did not feel the site or

the seller was being dishonest, that the ad was sufficiently vague as

to cause me to make a costly error in ordering the item. Although Yardsellr agreed that the ad was vague, the

response was not satisfactory. Yardsellr basically said (twice), the

misunderstanding was my fault as the seller, at the end of his ad stated  that if I had any questions, please feel free

to ask.  The ad, as he placed it, is as

follows "This sale is for a Star Wars Blockade Runner, my favorite of all

the ships in the Star Wars Universe. Really hate selling this one.  It is unopened and a great piece for anyone.

If you have any questions, please feel free to ask". From the ad and the

postage size picture of the item I was certain that the

item was a plastic model kit and therefore did

not ask the seller other questions as Yardsellr is stating I should have.

Basically I am not doing this to be difficult or to receive some kind of refund.

I am doing this to get some kind of statement from Yardsellr that in the

future, sellers are required to be more clear of what they are selling,

specifically if an item is a "collectable" and therefore not to be

considered as anything else. I do not feel that just stating in the ad that if

you have any questions, please ask, is some kind of legal band-aid that

should absolve the seller or company of any wrongdoing. Everyone who saw the ad

told me that they could assume that the ad was for a model kit, not some toy or

"collectable" as they call it. I think the site assumes that

potential buyers "know" that they are selling

"collectables" and not anything else. I believe they should make their

ads more clear as to what exactly they are selling. Caveat Emptor Buyer

beware at Yardsellr!!!




This report was posted on Ripoff Report on 04/12/2011 05:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Yardsellrcom/internet/Yardsellrcom-YardsellrVague-advertising-led-to-incorrest-order-Internet-716599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Do you know me? Cause I DONT KNOW YOU!!

AUTHOR: ncoclub - (USA)

Are we related? Don't remember you showing up to any family renunions nor greeting me when I got off the plane from my tour in Saudi back in 92...UNTILL YOU KNOW ME DONT JUDGE ME!!

If I thought you were worth my time I would post a detailed list of my complaints and the resolutions....REMEMBER, "Those who stand by and do nothing are JUST AS GUILTY as those who commit evil."  You should know that quote and where it came from mister "American Revolution"!
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#2 Consumer Comment

60% success rate in getting what you want?

AUTHOR: A. Knight - (United States of America)

Just by you saying a 60% rate on getting what you want, must mean you are a person who files a lot of complaints and games the systems or has the worse luck in getting products to your satisfaction, I have to side that you are trying to game the system.
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#3 Author of original report

Rarely Disappointed

AUTHOR: ncoclub - (USA)

Yes, I have many consumer sites bookmarked and just last year I got what I wanted 60% of the time when I disputed. Refunds, free food, Gift Cards..you name it. I carefully document my issues (pictures, witnesses, copies of letters and E-Mails). My money is hard earned. I will not let wrongs go unrighted and I will get what I pay for. When you buy something and you find its not what you wanted do you say "oh well, I'll just make due"? I recently made a purchase on-line and got the wrong product. Turns out the site had the wrong picture of the product posted. By bringing it to their attention I got a refund, 10% off my next purchase and a big thank you from the company. I actually saved them money by letting them know of the problem. Who knows how many people would have gone thru the same issues if I hadn't brought up the error?
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#4 Consumer Comment

That says it all.

AUTHOR: Flynrider - (USA)

" First of all, from your post "Is the seller responsible for your incorrect assumptions?". The answer is YES! "

  Then you should prepare yourself for many more disappointments to come.   Better bookmark this site.

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#5 Author of original report

Angry "Consumer Advocate"

AUTHOR: ncoclub - (USA)

First of all, from your post "Is the seller responsible for your incorrect assumptions?". The answer is YES!

Second, READ the original complaint. I never requested or received a refund!

Third, I worked in retail for 9 years so you are correct. I do make people in retail "cringe". Why? Because I refused to get ripped off. I know their tricks and will fight tooth and nail to receive what I deserve. Have a nice day. 



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#6 Consumer Comment

Well I see both sides

AUTHOR: Minister Ms.ROBBIE - (United States of America)

It's hard to say who's right; but the buyer does have a point; it should have been more clearer in the discription on the item; especially when it's dealing with ones money; people won't what they pay for and if the item isnt what they saw in the ad @ that time; than their going to feel cheated; To serious collectors of star wars etc... The buyer wants what they request that the seller says they have; for these items are worth alot on  the market; such as the year the date the clothing; the time of the movie when it was shown; and how popular the characters was and is and how much the movie made to say it was a hit at the box office. I'm a seller on yardsellr but I understand the buyers side and this has helped me to help my buyers in the future; If this buyer had of been my customer I would have GONE OUT OF MY WAY TO TO PLEASE HIM OR HER OR AT LEAST GIVEN HER  A REFUND ON HER  SHIPPING OR SOMETHING. The little things u do; does make a diffrence.

Sincerly; Faye Bennett of yardsellr.com
                            
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#7 Consumer Comment

I agree with the seller.

AUTHOR: Flynrider - (USA)

From the ad and the postage size picture of the item I was certain that the item was a plastic model kit and therefore did not ask the seller other questions as Yardsellr is stating "

   So, you were "certain".   It's pretty obvious now that you were incorrect.  Is the seller responsible for your incorrect assumptions? 

Everyone who saw the ad told me that they could assume that the ad was for a model kit, not some toy or "collectable" as they call it."

  Really?   The ad you quoted said absolutely nothing about a model kit.  You and "everyone" should know what it means when you assume.  The obvious fact is that your assumptions about what was NOT mentioned in the ad were incorrect.  While, what the ad actually said was, in fact, accurate.  In other words, your complaint is that the ad did not tell you that this was not a model kit?  Do you really think advertisers should have to list everything that an item is not?  

  For sale : 2001 Volkswagen.  This vehicle is not Maserati.  It does not fly.  You cannot travel through time with this vehicle.   This vehicle cannot be operated by remote control. Most importantly, for those impaired by assumption,  it is not a model kit.

  I think the seller is going far out of their way to refund you on this.   You're the type of customer that makes the retail world cringe.
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#8 UPDATE Employee

Sorry that you were disappointed in your purchase.

AUTHOR: Yardsellr - (United States of America)

Sorry that you were disappointed in your purchase. We work hard to ensure our members have a great experience on Yardsellr. For this reason we offered the opportunity for you to return your item for a refund.

We stand by our decision in that we would not consider this a case of misrepresentation. We require sellers to be honest in their descriptions. The seller described this as a "a Star Wars Blockade Runner" and that is factual.

We've held tens of thousands of successful transactions resulting in tons of happy buyers and sellers. We are truly sorry you have been disappointed and hope that you'll have better experiences in the future, wherever you may buy.

Lisa
help@yardsellr.com
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