- Report: #1023140
Report - Rebuttal - Arbitrate
Complaint Review: YellowBook
YellowBookPO Box 3162 Grand Rapids, Iowa United States of America
YellowBook Call tracking number is the sole tracking number, They also use your business phone number as a tracker. Grand Rapids, Iowa
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In October I was contacted by a sales rep., from Yellow Book and I decided that I would advertise with them this year. The sales rep., presented me with the call tracking option which was explained that a special phone number would established and placed in the advertisements. I was hesitant at first because I believe when customers thumb through the yellow pages looking for services they are going to call the business with a recongnizable phone prefix first. I think that phone prefixes that are unfamiliar to a customer give the impression that the company may not be local and the services may not be fast and reliable.
So anyway I put my procrastination aside and went with the call tracking service. While online paying my bill with Yellow Book I noticed that they have the call tracking service logged on-line for advertising customers to review. These calls are logged their fullest extent, they even have the call recorded which you can listen to. I made a printed copy of the log and began reviewing the telephone numbers and to my surprise over 80% of the calls I received were customers that I have established over the five of being in business. Out of the 80% of these calls a majority of them are snow plowing calls and not related to my electrical business.
I do not advertise the snow plowing business in any phone directory, this advertising is strictly done through the local newspaper. My determination is that Yellow Book is not only tracking the calls that come from the special assigned phone number that they place in their customers advertizement but they tracking the standard business phone also to make their tracking look good. I will never use this tracking service again, it should be tracking only the calls made from the assigned phone number that was placed in my advertisements with Yellow Book. This tracking services is good info in regards to the advertisements that I pay for with Yellow Book. There has to be something that can be done with this sort of deceptive sales pitch.
This report was posted on Ripoff Report on 03/04/2013 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/YellowBook/Grand-Rapids-Iowa-52406/YellowBook-Call-tracking-number-is-the-sole-tracking-number-They-also-use-your-business-1023140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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