- Report: #913904
Report - Rebuttal - Arbitrate
Complaint Review: Yellowstone Capital | Ripoff Report Verified™ …businesses you can trust. Yellowstone Capital dedicated to 100% customer satisfaction. The safe Cash Advance alternative when you need money the most. Yellowstone Capital cash advance expert team, years of industry experience, dedicated to accommodating all needs of business owners. Yellowstone Capital the alternative business financing provider offering unlimited business funds.
Yellowstone Capital160 Pearl St. 5th Floor Internet United States of America
Yellowstone Capital REVIEW: Yellowstone Capital Customer Satisfaction Commitment: Yellowstone Capital LLC is committed to 100% customer satisfaction. Yellowstone Capital LLC implemented strategic changes, focusing on finding ways to help all merchants get cash advances needed, even if turned down by other MCA companies.
*UPDATE: Yellowstone Capital LLC pledges their commitment to Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Yellowstone Capital recognized by Ripoff Report Verified as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Yellowstone Capital LLC for its commitment to excellence in customer service.
Ripoff Report’s discussions with Yellowstone Capital LLC have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Yellowstone Capital LLC listens carefully to merchant concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Yellowstone Capital LLC’s principal, Mr. Isaac Stern, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Stern feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Stern hopes to maintain Yellowstone Capital LLC as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Stern's personal business philosophy is based on the premise that "We have helped business owners nationwide qualify for funding. Let us help you today!”. Yellowstone Capital LLC's mission statement says it all: "We fund the un-fundable.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “Yellowstone Capital LLC (and Mr. Stern) truly work with merchants, and Credit history is not important. If you can provide three months of Bank Statements you are pre-approved for a Merchant Cash Advance.”
The information provided in this report below is based on comments made by Joshua Karp, COO of Yellowstone Capital, LLC, during an on-site inspection held by a third party verification company with no biases toward Yellowstone Capital, LLC.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Yellowstone Capital, LLC is a merchant cash advance company that specializes in providing money to businesses. “The actual process is called factoring. We buy future receivables in exchange for a percentage of their future profits,” explains Joshua Karp, COO. Yellowstone Capital acquires leads in two ways: first, they have in-house marketing, which is done via the internet. This process involves a potential customer coming across Yellowstone Capital on the web when they are in need of cash advance services. “If someone is interested, they can apply directly to us using our website. They are now considered a lead and someone will contact them directly from our office,” states Mr. Karp.
Their second method of acquiring leads is ISOs, or Independent Sales Organizations, which are third parties that are pre-cleared by management and are under contract. These ISOs do their own marketing, and once they have a prospective client, the ISO will pass that client on to Yellowstone Capital to determine if the prospect could become a qualified lead. Yellowstone Capital’s clients are typically businesses that need working capital for their operations. “Sometimes the cash advance is needed for a quick turnaround or because they just don’t have the qualifications that a traditional lender would require,” states Mr. Karp. “We don’t cold call; we have a list of merchants that applied for a cash advance, through us or an ISO that submits the business owner’s information.”
Yellowstone Capital LLC / Customer Support
At times, customers are not satisfied with one aspect or another of the service. A particular instance of this is a merchant complaining about the deal offered to them by Yellowstone Capital. “We have a standard contract that includes our bank fees and ACH fees, which clearly outlines all of the terms of the agreement,” states Mr. Karp. Yellowstone Capital strives to give their funders enough leeway to work with the merchants and help them if there is an issue regarding their repayment. The team at Yellowstone also tried to be understanding of each business’s economic situation and work with them to find the best plan for repayment. “As long as a merchant communicates with us, we’re happy to reduce the payment as necessary, or defer the payment a week or so to accommodate the merchant’s needs,” states Mr. Karp. Additionally, the ISOs that work with Yellowstone Capital sometimes have complaints, as well, mostly involving receiving commission for a referral. However, if the prospective customer does not turn into an actual lead and a sale does not actually happen, Mr. Karp states that the ISOs still sometimes want to receive their referral fee.
When the team at Yellowstone works to resolve a customer’s complaint, Mr. Karp states, “When we reach out to them, they’re happy and understand that we can work with them. Most of our legal disputes result in the client being reinstated unless the client went out of business legitimately or if there was a case of fraud.” After a complaint is resolved, the team at Yellowstone Capital follows up with the merchant via e-mail and telephone. “When the communication is finished, we know that the case is closed. At that time, the merchant is usually satisfied,” states Mr. Karp. To avoid any disputes or misunderstandings, Yellowstone Capital outlines their regulations and requirements in the standard contract they use for each case, which is a standard Merchant Cash Advance Contract. “Everything is explicitly outlined – the associated fees along with the factoring terms; there are no hidden disclaimers,” states Mr. Karp.
Since receiving complaints via Ripoff Report, Yellowstone Capital has proactively engaged in policy changes based on customer feedback and internal customer review. Specifically, they have created a compliance group and two separate teams which review customer activity and maintenance to ensure all company policies and contract terms are being adhered to, and to ensure mutual satisfaction. Yellowstone Capital recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and customer to interact and resolve issues. “It gives us peace of mind to know that Ripoff Report is our third party advocate, not only for our customers, but for Yellowstone Capital, as well,” states Mr. Karp.
Yellowstone Capital LLC / Statements from the owner.
"YellowStone Capital is composed of an expert team, with years of industry experience. We are committed to accommodating all your needs as a business owner. We are an alternative business financing provider that offers unlimited business funds. As an Originator, we presently have multiple in house funders concentrated on specific advance types. However, in our quest to help all businesses we have partnered with 16 independent business cash advance companies. With this relationship, YellowStone is able to accomplish deals that our competitors cannot. Because of our successful relationships with our syndicate partners we are able to get deals done that have been turned down by our competitors.
YellowStone Capital has realized that as our company and industry has grown the need for innovation and creativity has increased. While most most of our competitors will require clients to switch processing, we realize that sometimes it is not in the best interest of the client to do so. We can get you funding without you switching processors.
Yellowstone Capital is composed of an expert team, with years of industry experience. Yellowstone Capital LLC is committed to accommodating all your needs as a business owner. Yellowstone Capital LLC is an alternative business financing provider that offers unlimited business funds. One of Yellowstone Capital LLC’s in-house funders Aaron Davis stated “Yellowstone is truly an innovator in the industry, especially due to the amount of in-house funders, as I am able to offer a wider array of financing options to get that big deal done faster. Isaac and the team here are not afraid to handle the big deals while most other cash advance firms will not surpass $250,000.”
Yellowstone Capital LLC takes merchant satisfaction seriously as well. Merchant feedback reveal comments such as this: "The team at Yellowstone Capital exceeded my expectations. Aaron would call me every couple weeks to reassure me that we were on our way to financing my extension project. I never expected to be able to secure $700,000 in business financing. " Ripoff Report was pleased to learn that Yellowstone Capital LLC’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM YELLOWSTONE CAPITAL LLC.
Yellowstone Capital LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation Yellowstone Capital LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Stern and many of his past and current associates, Ripoff Report is convinced that Yellowstone Capital LLC is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Yellowstone Capital Refused to pay commission due on renewal contract InternetDimension funded a transaction with the account
in question for which it received a commission pursuant to an ISO
agreement. Subsequently, Dimension funded
another transaction pursuant to the same ISO.
Dimension tracks the maturity dates of all its merchant
accounts in order to pursue possible renewals.
When following up with the first account, we found that the account had
already renewed directly with Yellowstone approximately
30 days prior. We asked the account to
forward a copy of the executed documents which they did. The renewal was for $250,000. According to Schedule A of the ISO agreement this would generate a commission of $12,500.
I contacted Isaac Stern, the president of Yellowstone
and he asked that I forward a copy of our ISO agreement which I did. After receipt of same he emailed back that he wanted a fully executed agreement. The one I forwarded was sent
to us by Yellowstone and signed only by Dimension. Yellowstone did not return a
countersigned copy of the ISO to Dimension, (which Mr. Stern obviously knew)
however, Yellowstone had previously funded two transactions without a countersigned ISO.
After, I made a final demand for payment; I received an email from Yellowstones in house counsel
stating that their position was that no payment of the commission would be
forthcoming unless Dimension could produce a fully executed ISO. (In other
words, the one they refused to countersign.) Further discussions continued with Isaac Stern
and David Glass. Mr Glass called me on July 11th after Mr. Stern failed to respond to two more emails I had sent and stated that there would be no commission paid to Dimension. End of story.
This report was posted on Ripoff Report on 07/18/2012 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Yellowstone-Capital/internet/Yellowstone-Capital-Refused-to-pay-commission-due-on-renewal-contract-Internet-913904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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