• Report: #1022081

Complaint Review: Yelp

  • Submitted: Fri, March 01, 2013
  • Updated: Fri, March 01, 2013

  • Reported By: My Cleaning Lady — LaVerne California United States of America
Yelp
706 Mission St San Francisco, CA 94103 SAN FRANCIS San Francisco, California United States of America

Yelp Yelp Sucks the Life out of Small Business San Francisco, California

*Consumer Comment: BBB & EPS ARE BOTH A SCAM!! FRAUD ALERT!!

*Consumer Comment: Sounds something like the BBB!

*Consumer Comment: Yelp is trying to rip us off too

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As business owners, we hesitate to post anything negative about someone elses organization. However, after diligently trying to make Yelp work for us, we feel obligated to share our negative experience, in the
hopes that others may learn from our mistakes and refuse to play the Yelp ad game.

In 2012, we were curious about Yelp. So we contacted a sales rep to inquire about advertising. Although the rep was extremely reluctant to share prices (which is odd, considering the fact we needed to know how much Yelp advertising would cost), we finally received a hefty quote of $450 per month with a six-month minimum contract. We negotiated that rate down to $350 per month and were eager to see how the Yelp program would provide leads for My Cleaning Lady Referral Agency.

Even at the start, we were disappointed with the results of the campaign and contacted our sales rep numerous times to ask for suggestions about maximizing the ad buy. [continued below]....
..... The agent assigned to our account after we signed the contract was extremely difficult to reachfar more so than the one whose job it had been to sell us the program in the first place.

Numerous emails and phone calls finally led us to the original sales gal, who suggested we ask clients to write honest reviews. So, when clients praised the efforts of our domestic referral agency and associated
housekeeping services, we encouraged them to click on Yelp and write reviews.  Finding people who were eager to review was not difficult, as we have a 99% customer satisfaction rating.

After paying $2,150 over our six-month contract and realizing only a slight bump in Yelp profile views, new website traffic and very few new customers booked, we decided not to renew the contract. It just didnt make good business sense to continue to pay $150 per lead for advertising with Yelp when other methods produced far better results.

After fulfilling the contract, we canceled and, at the time, had a Yelp profile with nine visible, positive reviews. So it struck us as odd when shortly after cancelling our ad-buy, six out of our nine reviews mysteriously disappeared into the Yelp Filter. Our efforts to contact a Yelp sales rep about the filter were frustrating because no one would return our calls or emails except to say we do not provide customer service for free accounts.

Finally, we reached someone who told us to write to Feedback@Yelp.com. The auto-reply was a description of the filter, along with a note explaining that they cannot do anything to retrieve reviews out of the Yelp Filter.

Anyone who owns a business understands that it is virtually impossible to provide 100% customer satisfaction. But when we drop the ball, we do our best to make things right. And we have a very high approval rating as a result of this commitment to superior customer service. So it is extremely frustrating that our reviews on Yelp do not reflect this philosophy. It doesnt take a rocket scientist to ascertain that something is fishy about the correlation between Yelp ad campaign cancellations and disappearing positive
reviews.  

But dont just take our word for it. Here is a small sampling of links posted by other business owners who are dissatisfied with Yelp business practices:

Huffington Post Top 9 Reasons You Cant Always Trust Yelp

Yelp Sucks
Twitter Profile

Yelp Sucks.com

Yelp
Filters Reviews

Yelp
Sucks on Facebook

Yelp
Sucks on Yelp

Yelp Sucks
Survival Guide

Why Yelp Sucks

Please feel free to share your own Yelp experience with us. We dont pretend to do everything right 100% of
the time. If we drop the ball, we will do our best to make the situation right.  So if you could use some help cleaning your home, give My Cleaning Lady Referral Agency a call. We would love to help get realize your
housecleaning-related resolutions. The house cleaners we refer offer complete home cleaning services including thorough dusting at reasonable prices.

My Cleaning Lady Referral Agency proudly serves Arcadia, Chino, Chino Hills, Duarte, Ontario, Pomona, LaVerne, Covina, Rancho Cucamonga, Fontana, Montclair, Claremont, Phillips Ranch, Upland, West Covina, Glendora, San Dimas, and Sierra Madre. (((REDACTED)))

This report was posted on Ripoff Report on 03/01/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Yelp/San-Francisco-California-94103/Yelp-Yelp-Sucks-the-Life-out-of-Small-Business-San-Francisco-California-1022081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

BBB & EPS ARE BOTH A SCAM!! FRAUD ALERT!!

AUTHOR: ericbradshawhouston - ()

http://bbbscam.net/selling-the-grade-video
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#2 Consumer Comment

Sounds something like the BBB!

AUTHOR: Lovely tammy - ()

What you're experiencing is exactly what the BBB is doing. I've noticed a few company's with more than average complaints with an A+ rating while others, I view as reputable, receive an D or F. Now we can't rely on the BBB nor turn to them for help or assistance anymore. Their not for profit business has made billions! Where have all the morals, respect and values in America gone? I guess people feel if the politician's, bankers & government can do it, why can't they?!!! The internet can be an excellent source of information when use properly but lately, there have been many people using anonymous status trolling and just acting like a fool because they can get away with it! They basically leave whatever type of comments they like without remorse or consequence! Now we have those pay for advertisement to receive high ratings site con artists! I hope Angie's list doesn't resort to becoming such a scrupulous and untrustworthy website! Darn!
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#3 Consumer Comment

Yelp is trying to rip us off too

AUTHOR: Fabian - ()

I understand you. I work for Associated Heating and Air, a reputable co. that is in Anaheim and in business for 22 years. Yelp has also pulled all good reviews from their site and has left up three people who had some complaints.

 What they now are doing, is saying if we advertise with them for $300 per month, those positives will not be filtered. Pure extorsion and one crappy business model. I will NEVER use Yelp again. Fabian
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