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  • Report: #774176

Complaint Review: Yelp

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  • Submitted: Wed, September 07, 2011
  • Updated: Mon, October 03, 2011

  • Reported By: ann — san jose California United States of America
Yelp
Sunnyvale, California United States of America

Yelp www.yelp.com YELP SEVERY DAMAGES SMALL BUSINESSES Sunnyvale, California

*Consumer Comment: Ann is a PHD?

*Consumer Comment: Total company employee comment.

*Consumer Comment: Yelp filters positive

*Author of original report: Yelp is a perpaturator of fraudlent reviews.

*Consumer Suggestion: Frustrated1 if your business is so great why haven't your regulars written a good review

*Consumer Comment: Yelp Is Still Good....Again For Goodness Sake Make Sense!

*Consumer Comment: I see what the above poster means...in a way

*Consumer Comment: And Yelp could say the same about your report here

*Consumer Comment: Let Common Sense Prevail: This Fool Is Full of Plain Crap!

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YELP SEVERELY DAMAGES SMALL BUSINESSES WITH ITS SELF SERVING PRACTICE OF ALLOWING FRAUDULENT NEGATIVE REVIEWS TO  BE POSTED WITH REFUSAL TO REMOVE.    AT THE SAME TIME YELP CONSISTENTLY FILTERS  ALL POSITIVE REPORTS FOR THE BUSINESS.   WHEN BUSINESS OWNERS COMPLAIN AND REQUEST REMOVAL, YELP REFUSES AND ADVISES THE BUSINESS TO POST REBUTTALS BOTH PRIVATE AND PUBLIC.  N E V E R   D O   A   R E B U T T A L.  THIS DOUBLES THE FRAUD.

N   E   V   E   R   , NEVER REBUT A FRAUDULENT REPORT.  YOU SIMPLY GLORIFY IT AND GIVE IT CREDIBILITY.   YOU WILL DOUBLE YOU NEGATIVE EXPOSURE.   BUT YELP WANT YOU TO HAVE NEGATIVE  REVIEWS AND TO HAVE YOU REBUT BECAUSE THIS SELF SERVES YELP TO GO UP IN SEARCH ENGINE  RATINGS.   YELP KNOWS A GOOD SCRAP,  EVEN WITH A FRAUDULENT REPORT, IS GOOD FOR YELP.  YELP NEGATIVE REVIEWS,  YELP  LIKES, BECAUSE THEY  DRAWS ATTENTION TO YELP AND YELP RAISES IN INTERNET RANKING.IN.  HUMAN NATURE LOVES BAD NEWS EVEN IF IT IS A LIE.

REMEMBER YELP GETS NOTHING IF YOU GET A GOOD REVIEW. GOOD REVIEWS ARE BORING AND YELP FILTERS THEM.  ITS THE NEGATIVE ONES THAT BUILD YELPS INTERNET POSITION.  THE SCRAP PROMOTED BY YELP DAMAGES SMALL BUSINESS AND YELP KNOWS IT.
LETS FACE IT YELP,  YELP OPERATES ON A POLICY OF WHATS GOOD FOR YELP IS GOOD.   YELP, YOUR CONDUCT SEVERELY DAMAGES AND RUINS SMALL BUSINESS.  BUSINESES   B  E  W  A  R  E   !   ann

This report was posted on Ripoff Report on 09/07/2011 09:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yelp/Sunnyvale-California-93688/Yelp-wwwyelpcom-YELP-SEVERY-DAMAGES-SMALL-BUSINESSES-Sunnyvale-California-774176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Ann is a PHD?

AUTHOR: voiceofreason - (United States of America)

How on earth, Ann, did you get a Phd with such horrible spelling?

I have no horse in this race. I've never looked to Yelp for whether to use a business or not, but I've also seen people here complain that Yelp filters out their BAD reviews, so it can't be all that 1 sided against business. I wouldn't be surprised however if they do screw with businesses who won't buy their services. I don't think they much care though, who complains here about them. you might even be helping them by scaring other businesses into "paying their ransom".
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#2 Consumer Comment

Total company employee comment.

AUTHOR: Graham1954 - (United States of America)

 This Is The Truth

 You must be either employed by Yelp or being paid by them as there is very little truth in your observations.

 I say this because until I refused to pay Yelp the exorbitant fee the sales rep asked for none of our reviews were filtered, but once I did say don't waste my time all the good ones were filtered out within 24 hours. 

 Let's be 100% honest here and not toe any company line, if within 24 hours of refusing to be scammed your credit report got only bad ratings and all your good credit ratings were filtered how would you feel?

 That's exactly what Yelp is doing, it has nothing to do with how people respond to reviews or what anyone writes about any particular company.  It's solely down to either paying or refusing to pay the cash the sales rep wants you to commit to.

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#3 Consumer Comment

Yelp filters positive

AUTHOR: mr rik - (USA)

HOW do you know this??? Stop ripping people off.
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#4 Author of original report

Yelp is a perpaturator of fraudlent reviews.

AUTHOR: ann - (United States of America)

Fortunately my business depends not on Yelp.   Yelp is simply not an honest business.  Negative reviews help Yelp rise with Google.  This is commons knowledge.  Yelp filters positive and promotes the negative.  You will see Yelp decline in 2012 and vanish in 2014 to 2015.    You heard it here first.  Yelp is a crooked, devious, probably criminal company.  Period.   Ann PhD.   Atherton, California.
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#5 Consumer Suggestion

Frustrated1 if your business is so great why haven't your regulars written a good review

AUTHOR: BigDogg - (United States of America)

Looky here Frustrated1, if your business dropped in ratings down to 2.3 I guess you don't have any regular customers who are willing to support you.

Don't play you don't understand about fake reviews. You know dang well that's what's filtered. When you sit at home and make a bunch of sock-puppet accounts and write all these glorious reviews your ownself using a bunch of different names Yelp can tell they are coming from the same IP address.

Certainly you have real customers who are Yelpers. If none of them can give y'all a decent review well then that tells it all don't it?
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#6 Consumer Comment

Yelp Is Still Good....Again For Goodness Sake Make Sense!

AUTHOR: This Is The Truth - (China)

First and foremost:

A.  It is not Yelp who votes on the business that has been reviewed

B.  If there is a negative post then you as the business person of the reputable company must put forward your proofs to rebut the arguments made because if your business is reputable then you must do everything to see it maintain its reputation and refute all negative arguments made.

C.  One cannot blame the site because then one must blame every single complaints site on the whole of the internet who are simply a forum (FORUM) for posting and they are NOT doing the posts themselves which is the whole point of the matter.

D.  Yelp is still beneficial because once used for the right reason it can help warn and remove businesses who do not belong in operation at all-just like every other complaints site can.  For e.g.  alcohol has a good side and a bad side.  Alcohol in some proportion is used in cough syrup medication to help with coughing-that's the good use, but people use alcohol to get hangovers with it and even obtain liver cancer with it-that's the bad use.

....So do we throw away alcohol from every cough syrup formulation or every cough syrup bottle that is in every pharmacy because people are getting drunk from it?  Ridiculous!

As the saying goes "Don't throw away the baby with the bathwater..." truthfully here applies

Again... For Goodness Sake Make Sense!
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#7 Consumer Comment

I see what the above poster means...in a way

AUTHOR: frustrated1 - (United States of America)

I do not know what Ann means about fake reviews...( Yelp says that their 'algorhythm' prevents this...yeah, whatever)

But her headline did catch my eye..."Yelp 'Severly' ( sp :) ) Damages Small Businesses)  I am in agreement with her on the point that Yelp 'filters' the positive reviews.

I run a 3rd generation family business in biz.  53 years, to be exact. We have an EXCELLENT reputation in our community. If you read Yelp right now, however, it is the EXACT opposite. Most of our positive reviews have become suddenly 'filtered' and so we NOW have 2.3 stars. ( that's pretty bad) We have the kind of service business where people can be pretty demanding, and those who are not happy talk alot, those that are happy (99.9 percent) Don't bother with a review, because , well, they are happy and busy! My customers have also commented to me on the mystery, as they are So happy with us. It does no good for these kind people to give us a (+ ) review, as it disappears, and does not affect our overall rating. It is enough to severely affect our business of those customers who are not familiar with our reputation.
CAPS ON PURPOSE HERE; THIS KEEPS ME UP AT NIGHT AND CAUSES ME MUCH ANXIETY. HONEST , GOOD, & ETHICAL BUSINESSPEOPLE AS MYSELF ARE BEING AFFECTED BY YELP'S SHADY EXISTENCE AND ACTIVITIES.
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#8 Consumer Comment

And Yelp could say the same about your report here

AUTHOR: voiceofreason - (United States of America)

Because RR will never remove it. When I see negative reports on a company, I look for company rebuttals. Many of them end up sounding like horse manure, flimsy attempts to make it look like they're responsive. What does work is when the company answers forthrightly, and makes proper, compensatory amends to a wronged customer.

Bad reviews that are total bull usually show themselves as such. One red flag is a poster using ALL CAPS. Hmmmmmm. Where have I seen an all capped post recently? All caps are very annoying to read. Take off the cap lock next time.

You don't indicate what kind of business you have and what the nature of the "crap" complaint was made against you in Yelp. Do all your competitors have similar "crap" reviews? If your business is important enough in the eyes of a competitor to attack in this manner with phony reviews, it would stand to reason other like businesses in your region would also be attacked in similar fashion. Is that the case? That's why I rarely buy the phony report hooey put forth by certain businesses here, notably movers. Because in the end, if that were so, just about all of them would have such reports against them.
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#9 Consumer Comment

Let Common Sense Prevail: This Fool Is Full of Plain Crap!

AUTHOR: This Is The Truth - (USA)

This is Plain Crap because Yelp is not responsible for what people post because they do not write the content on the site and its the same complaint made with ripoff report.com and other sites.

Its the people who write the reports on Yelp and its their comments that one should be addressing and not just the whole site!

If you have an issue with a particular person who has written a bad review you need to take it up with that person and arbitrate it and not bring down a whole site because of it

Every site has its usefulness and if its used wrong it does not mean the whole site is wrong just the people who put the wrong information up

The site can however be used to expose bad places and sites and bad people and does have its usefulness when it comes to that

So go find the right person to blame and don't just blame the whole site which does not (DOES NOT) post the content that's actually on it in the first place

...All this goes to show that you are just full of it!
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