- Report: #994644
Complaint Review: Yodle
| Yodle 9140 Arrow Pointe Blvd
Internet United States of America |
|
Yodle Do Not Waste Your Money Internet
*Consumer Comment: Happy Customer
*UPDATE Employee: Addressing You Customer Service Comments
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Do not fall for any guarantees or promises. Find yourself a local internet marketing company where you can sit down and have a face-to-face so that the marketer cannot squirm and make up excuses on the telephone. Find yourself someone who has to look you in the eye and state that they are proud of the work they have done and have helped you in your marketing campaigns, as opposed to increasing their bottom line.
In the end, this was a costly mistake but it could have been costlier. after a 90 days waste of money I am leaving this company to find a real search engine marketing firm, with an actual person who will sit across the conference room table from me and have to be honest about what they are doing with my money.
Not being DISHONEST as has been the case with Yodle since the beginning.
This report was posted on Ripoff Report on 01/10/2013 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yodle/internet/Yodle-Do-Not-Waste-Your-Money-Internet-994644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Happy Customer
AUTHOR: MCarpenter - (United States of America)
SUBMITTED: Wednesday, January 23, 2013
With all due respect sir, I am wondering how they took credit for calls coming to their tracking number if they were your previous referrals. That would mean 1 of 2 things 1. You were giving out the tracking number to your current referral base which doesn't make any sense. Or 2. A current client was in need of your services and they googled you and saw your website. If it was the latter of the two, I hate to tell you but that is in fact your advertising working for you.
As far as the legal guarantee they have, it states that they will have you in 2 sections(sponsored and organic) on the first page within 60 days or they will credit your account 200.00 a month until you're there. They don't promise the world.. and I would be weary of any company that did. No one can guarantee phone calls or sales.
I cant speak for Yodle but I can speak for my current campaign with them. I enjoy being on the front page of nearly 100 search engines and directories, and I love my adversite and the fact that it is mobile compatible. I use Yodle so I don't have to mess with things like Google Ad words and another company to build a professional website and another company for SEO.
Yodle has never been dishonest with me.
#2 UPDATE Employee
Addressing You Customer Service Comments
AUTHOR: J. Teer - (United States of America)
SUBMITTED: Friday, January 11, 2013
Everyone at Yodle is expected to go above and beyond to serve our customers. When we begin working with a customer, we do, as you mentioned, ask you to tell us what services you provide and what goals you would like to meet. From there, we do a lot of backend work to make sure we maximize results, and if the actions we take in setting up ads, keywords, or your website differ from what you have in mind, it is up to us to explain that the methods we are using have been tested and proven to maximize your specific results. If this was poorly communicated to you, I apologize for the frustration it caused.
We take the goals and concerns of each and every customer seriously, and if there is anything I can do at this time to help resolve the issues you have had with us, I encourage you to reach out to me. If you contact me, I can also talk to you further about the calls that you mentioned and how these were likely linked to the tracking phone number that we normally set up for our customers and is included specifically on the Yodle-created website and paid search ads. Best regards.

