• Report: #994644

Complaint Review: Yodle

  • Submitted: Thu, January 10, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: Mark — Winter Garden Florida USA
Yodle
9140 Arrow Pointe Blvd Internet United States of America

Yodle Do Not Waste Your Money Internet

*Consumer Comment: Happy Customer

*UPDATE Employee: Addressing You Customer Service Comments

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Do not waste your money.  Yodle advertised that they would increase my call volume.  Calls never increased.  All calls Yodle took credit for were from prior clients, referrals from prior clients, or referrals from prior business relationships.  Each time I emailed my client rep about the problems with the ads, and the key words, and what they were doing to market my site each representative passed the buck.  When I signed up I gave them very specific advertising markets I wanted to focus on.  They wanted to focus on what they wanted to focus on.  The ad words campaigns looked like they were created by a middle school student with no imagination, nor any concept of the marketing needs fr the industry I was part of.  I had to explain what needed to be in the ad.  Of course, the representative at Yodle thanked me for my insight, then proceeded to do what they felt was best in their best interest, not mine.

Do not fall for any guarantees or promises.  Find yourself a local internet marketing company where you can sit down and have a face-to-face so that the marketer cannot squirm and make up excuses on the telephone.  Find yourself someone who has to look you in the eye and state that they are proud of the work they have done and have helped you in your marketing campaigns, as opposed to increasing their bottom line.

In the end, this was a costly mistake but it could have been costlier.  after a 90 days waste of  money I am leaving this company to find a real search engine marketing firm, with an actual person who will sit across the conference room table from me and have to be honest about what they are doing with my money.

Not being DISHONEST as has been the case with Yodle since the beginning. 

This report was posted on Ripoff Report on 01/10/2013 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yodle/internet/Yodle-Do-Not-Waste-Your-Money-Internet-994644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Happy Customer

AUTHOR: MCarpenter - (United States of America)

I understand how it would be frustrating to feel like you were lied to.  No one enjoys that.

With all due respect sir, I am wondering how they took credit for calls coming to their tracking number if they were your previous referrals. That would mean 1 of 2 things 1. You were giving out the tracking number to your current referral base which doesn't make any sense. Or 2. A current client was in need of your services and they googled you and saw your website. If it was the latter of the two, I hate to tell you but that is in fact your advertising working for you. 

As far as the legal guarantee they have, it states that they will have you in 2 sections(sponsored and organic) on the first page within 60 days or they will credit your account 200.00 a month until you're there. They don't promise the world.. and I would be weary of any company that did. No one can guarantee phone calls or sales.

I cant speak for Yodle but I can speak for my current campaign with them. I enjoy being on the front page of nearly 100 search engines and directories, and I love my adversite and the fact that it is mobile compatible. I use Yodle so I don't have to mess with things like Google Ad words and another company to build a professional website and another company for SEO.

Yodle has never been dishonest with me.
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#2 UPDATE Employee

Addressing You Customer Service Comments

AUTHOR: J. Teer - (United States of America)

This is Jasmine Teer from Yodles communications team. To whomever posted this message, I am very sorry to hear about the experience you had working with our company. The situation you are describing falls short of the exceptional customer service we strive for, and I hope you are willing to give me a call (212-542-5403) or send me an email (jteer@yodle.com) so we may discuss your experience in more detail, which will enable us to address it appropriately.

Everyone at Yodle is expected to go above and beyond to serve our customers. When we begin working with a customer, we do, as you mentioned, ask you to tell us what services you provide and what goals you would like to meet. From there, we do a lot of backend work to make sure we maximize results, and if the actions we take in setting up ads, keywords, or your website differ from what you have in mind, it is up to us to explain that the methods we are using have been tested and proven to maximize your specific results. If this was poorly communicated to you, I apologize for the frustration it caused.

We take the goals and concerns of each and every customer seriously, and if there is anything I can do at this time to help resolve the issues you have had with us, I encourage you to reach out to me. If you contact me, I can also talk to you further about the calls that you mentioned and how these were likely linked to the tracking phone number that we normally set up for our customers and is included specifically on the Yodle-created website and paid search ads. Best regards.
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