• Report: #621761

Complaint Review: YourNetBiz

  • Submitted: Fri, July 09, 2010
  • Updated: Wed, January 26, 2011

  • Reported By: Mike — Temple Georgia United States of America
YourNetBiz
Internet United States of America

YourNetBiz - Myinternetbiz - Chris and Chris - SuccessCoPilot.com - Sophia Hinton affiliat/office, SWG REG, Tony Robbins was even on a video on this website. I thought I could trust this..... They have stolen money from me Internet

*REBUTTAL Individual responds: Stating The Facts!

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I was on the internet looking for home based businesses.  I found a company that was sending me information about Chris & Chris.. I went online and checked their videos and information.  They even had Tony Robbins on a video.  I went to their page to buy a refundable "success Kit".  Somehow, in those pages I was redirected to purchase a "back office" for YourNet Biz, instead of the success kit that I wanted.  When I realized that I did not order this kit, I contacted the customer service office and spoke with Sophia Hinton. (she said she was customer support for Succes Co- Pilot) She emailed me and said she would stop this order and refund my $59.00 dollars.  I thought it was over and waited for my refund to hit my bank....Next thing I see was another charge for $59.00 dollars.  I again contacted Sophia Hinton.. She tells me she doesn't know how this could happen, and that she had taken care of this, and would do so again..I trusted this to happen, since she was so convincing on the phone. (she always says "have a bleased day" when we say goodbye... Now, less than a month goes by, and yet another $59.00 dollars is charged to my card.  This is a total of $177.00 for absolutely nothing... Now I make a support ticket to YourNetBiz, and they tell me that Sophia Hinton has nothing to do with their company and has no authority to give refunds, and on top of it all is an affiliate to both of these companies !!!  AND they don't give refunds after 3 days...I think this is just PLAIN THEFT and I'm going to spennd more money and time to get back at these people.  I also have purchased a LIBRARY of Tony Robbins improvement cds and going to ask his group if they know what Success Co-Pilot and YourNet Biz are doing to people out there.  If there is anyone out there that can help or give me some advice on how to get my money back, please help!

This report was posted on Ripoff Report on 07/09/2010 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/YourNetBiz/internet/YourNetBiz-Myinternetbiz-Chris-and-Chris-SuccessCoPilotcom-Sophia-Hinton-affi-621761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Stating The Facts!

AUTHOR: Sophia - (United States of America)

Unfortunately, thisindividual does not have all of his facts straight. A person can not just purchase a back office of Your Net Biz. You must sign up to join the business opportunity. The $59 monthly fee is the cost of having your back office, lead capture pages, etc.

I was never employed by Your Net Biz. I worked with the two Chris's as their pba (Professional Business Assistant). Unfortunately, I took a call that wasmeant for thecustomer support department of Success Co-Pilot, but because all customer supportlines were busy, it rang over to me. My sole purpose at that time, was to sign individuals up who were ready to join the business opportunity after reviewing all of the information.

Anyone who knows me, knows that I will go the extra mile to help someone out. Andthat is what I did with this individual. It was not my job or department to "process" that call, but when I heard of his demise,I tried to intervene andhelp him out as best as I could.

The truth of thematter is, this individual told me that he accidentally did a partialsign upat 2:00 or 3:00 in the morning while he was surfing the net. What this means is that hedid not actually complete the sign up process to purchase the business opportunity product suite, but hedid sign up for the portion that gives you access toyour back office, lead capturepages, training, etc.

When I spoke with the individual I clearly stated that I have noauthority to give a refund, as I do not work with Your Net Biz andthat the issuewould have to be handled through Your Net Biz, by going through his back office and submitting a support ticket to cancel his monthly subscription. He stated that he did not remember any of the login information that he had created and could not get into his back office.

Because I am a member of Your Net Biz, I do know the process of how to submit a support ticket. I felt compelled to help him out, soI did tell him that I would try to contact the support staffon his behalf. Of which I did. Iexplained to customersupport what had occurred. They were very cooperative and said they would investigate the situation and go from there.

He fails to say in his complaint, that customer support did cancelhis monthly subscription after reviewing the information. And how would I know this, if I were not concerned enough to "follow up" for this individual, in an area that was not my concern in the first place.

Obviously, this individual is confused as to what an affiliate is. An affiliate is someone who makes money off of promoting someone else's product. I was not nor am I an affiliate of a "success kit".I worked with the individuals who marketed the kit. Futhermore, you can'tbe an affiliate of Your Net Biz. It is a business opportunity that you can buy.

In closing, I am sorry for this individuals negative experience, but I think it is very important that all facts be stated properly. It is wrong to drag people's namesthru the mud, especially when that persontried to gothe extra mile tohelp you correct a situation that you got yourself into.

As stated in his own words: "I'm going to spend more money and time to get back at these people." Sounds to me like he's being very vindictive concerning something that was his fault in the first place. No one signed him up...he signed himself up in the wee hours of the morning!

You be the judge!

 

On my behalf, here are some real testimonies of individuals that I have helped, whodid sign up on purpose.

 

Gday!

Id like to start by saying that Im typically not one to brag aboutwhat I have. Sophia however is an exception to typical andtherefore I felt compelled to write out my gratitude for herextraordinary kindness and service as my business partner. Sincerity,authenticity, honesty and positivity are but a few of the personalitytraits that one will quickly come to notice once engaged inconversation with her. A truly remarkable person who will walk theextra mile to help out another! I am truly blessed to have herpartnership in my business! So if you want the closer or big gunin your corner, I suggest you get to know Sophia Hinton! I did and have been blessed by her friendship ever since!

Thank you Sophia!

Sincerely,
Aaron,
Silver Associate

Sophia has been and continues to be an integral part of my YNB experience. From set-up to current handling of my everyday business affairs, I count on Sophia to get me the answers I need and the most profitable next step to take.

Allen,
Silver Associate

If you need a Professional Business Assistant, Sophia is the one to call. She isonly a phone call away. She has been very helpful to me in the challenges Ihad getting my store set up. She is persistent and keeps working with you until she solves the problems.

Kenneth,
Platinum Associate

I am just getting started in the business so I chose Sophia for my Professional Business Assistant. I did not understand all the phases of the business and I needed someone to call to answer my questions. I have not been disappointed as she is very knowledgeable and persists in getting the answers to my questions. I would highly recommend her as your Professional Business Assistant.

Jovita,
Platinum Associate

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