- Report: #1142544
Report - Rebuttal - Arbitrate
Complaint Review: YourTextTV
YourTextTV Keith Mutchler scam, rude, incompetent, rip off, Internet
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I was solicited by YourTextTV for advertising, which I was reluctant to being with. I agreed to meet with a sales representative that same week to see what they had to offer.
First off, the sales representative was almost 30 minutes late, and called to find out where my business was located (our meeting was to be at a Starbucks, being that I have a mobile business). When he arrived, he stated that he didn't even know that he had a meeting set up until last minute. Having bad communication between staff had me reluctant to do business with them. I was hesitant to continue the meeting, as I had a bad feeling about it. But the representative reassured me that HE would be liable for my contract with them for now on, and it would go smoothly. At the end of our meeting, the representative informed me that his graphic design team would contact me to email me about the information I needed to provide for my adds.
A few days later I received a call from the graphic artist Joshua. He informed me that he would send the email within 48 hours.
10 days after I set up the arrangements with YourTextTV, I had still not received the email for the required information. My contract was supposed to start in 3 days, and it was already 5pm (so 2 days in reality). I had informed Keith Mutchler (I suppose that his position is supervisor) that I had not yet received the email, and wished to cancel my contract with them and have my deposit returned. He told me that he would talk to his graphic designer and get back to me. His graphic designer finally decided to send me the email. But I felt that it was too late to get things done in a timely manner, and to have my add done wuth professionalism. I still requested for the return of my deposit, but again Keith Mutchler said that he would talk to his graphic designer and get back to me.
Keith sent me an email with a "shotty" reply. Saying that his graphic designer sent the email days ago, and had this "previous email" attached. It is his legal way of saying that he refuses to refund my money, even tho I never received the email in a timely manner.
Keith refuses to refund the money stating that he had already paid his sales representative for his work, and I'm "under contract for 30 days". I have NOT had ANY work done from them, and do not wish to continue to do service with an incompetent business.
YourTextTV will have you sign a contract and wait until you ask about your services just to have you extend your contract in hopes that you pull out of the deal so they can keep your money. Keith Mutchler, his graphic designer Joshua, and sales rep Todd, are all incompetent business associates. They are rude when you no longer wish to do business with them, and ask for money back for incomplete, incompetent work
This report was posted on Ripoff Report on 04/29/2014 04:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/YourTextTV/internet/YourTextTV-Keith-Mutchler-scam-rude-incompetent-rip-off-Internet-1142544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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