- Report: #194095
Report - Rebuttal - Arbitrate
Complaint Review: Yourgiftcards.com
Yourgiftcards.com303 Bryant St 3rd Flr Mountain View, California U.S.A.
YOURGIFTCARDS.com - YFDIRECT.COM - NETBLUE.COM Ripoff dishonest internet marketing will not respond to emails will not answer phone calls will not deliver free-gift as promised Mountain View California
*Consumer Comment: Just be patient.
A) your email in-box will now be overwhelmed with SPAM.
B) They do not respond to emails,
C) They do not answer their customer service phone calls ( 801-316-0555 ) ( adds to your phone bill & frustration )
D) Consumer must EXACTLY FOLLOW there PROCEDURES to the letter.
E) If you do eventually get your FREE gift card, expect to wait at least 10-14 weeks or more. ( keep emailing, calling, pestering them to speed up process )
I normally don't get "caught" by these marketing tactics, but I was in a "frisky" mood last week. Because of www.yourgiftcards.com offer of FREE $50 Red Lobster gift card and their ad partner's CITICARD additional $50 offer, I decided to take a chance.
I do not expect to get anything from yourgiftcards.com, but I wanted to post a TOLL-FREE phone number ( 866-383-3733 ) for others to use to save on their phone cost. That number did get answered in about 15 minutes ( on their nickel ).
The lady was nice, and set-up my account password on phone (I never received original confirmation email from them ... or treated as SPAM?) .
After logging into yourgiftcards.com, my offer is shown as PENDING. Nice lady says their AD partner has 45+ days to confirm to them, at which point, my offer will be "APPROVED" .
Consumer must repeatedly check this status until "APPROVED", THEN click on "APPROVED" to create a "certificate" to be mailed to yourgiftcards.com ; gift card to be set out in 6-8 weeks after that ....
Is this worth the hassle ... probably not to most.
p.s. Funny thing is, the corporate parent ( netblue.com ) has a "Satisfactory" rating with the Better Business Bureau.
This report was posted on Ripoff Report on 05/31/2006 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Yourgiftcardscom/Mountain-View-California-94041/YOURGIFTCARDScom-YFDIRECTCOM-NETBLUECOM-Ripoff-dishonest-internet-marketing-will-no-194095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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