- Report: #963615
Report - Rebuttal - Arbitrate
Complaint Review: Yowza Fitness
Yowza Fitness24830 Burnt Pine Dr Ste 3 Bonita Springs, Florida United States of America
Yowza Fitness Yowzafitness.com No indication of weeks of backorders; expedited shipping impossible; no tracking; misleading; rude Bonita Springs, Florida
*UPDATE Employee: Absolutely Libelous and Incorrect
*Author of original report: Buyers Beware; Execute An Internet Search
*UPDATE Employee: Not So accurate
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utterly failed in all aspects; communicated and delivered nothing, 100% breached a paid-in-full equipment purchase, expedited delivery and assembly contract.
We pre-called our order on 27 Sep 2012 to confirm that the equipment was available and that the additional $299.00 charge would actually result in the advertised 3-5 day expedited shipping, in-room delivery and professional assembly. Nowhere on the website or during that 27 Sep pre-call, at anytime during the purchase process were we informed that the equipment was in fact backordered and could NOT possibly be delivered for several weeks. Nowhere on the 27 Sep version of YF's website was a backordered status indicated and nowhere on the purchase contract was a backordered status indicated.
A week later, YF charged our credit card 100%--$2,208.00, but had NOT called, emailed or delivered the equipment or provided any tracking number to allow us a means of tracking our shipment. On 3 Oct, the last day of the 3 to 5 day
expedited delivery window had passed; we called YF; only after asking several questions did we find out that the equipment was backordered. YF then said that it would be shipped no later than 6 Oct and we'd receive a call.
On 6 Oct YF had still communicated and delivered nothing. We called and spoke with a rude individual who had the audacity to try to tell us to call yet again and talk with yet another person; horrible customer service. The equipment was
still backordered and MAY be shipped in a week or more. Consider here that we had pre-called on 27 Sep to confirm that the equipment was available and the 3 to 5 day EXPEDITED shipping, in-room assembly and professional assembly would
be completed as advertised.
YF communicated and delivered nothing, but charged us $2,208.00. By 12 Oct they had never even contacted us to let us know where the equipment was and had never provided a tracking number and this was after we had twice inquired as to the communication, delivery and assembly failures and YF's breach of the paid-in-full contract. By 12 Oct, no one from YF had called or emailed or done any work to identify to us why after over two weeks, YF had done absolutely nothing to let us know where our equipment was or when it would be delivered.
We contacted the BBB and YF continued to 100% breach the purchase contract and continued to demonstrate abysmal business practices, judgment and service. Even during the BBB process, some immature, sub-par and unprofessional
YF representative continued to breach a 100% paid-in-full contract, demonstrated abysmal service and behaved in a childish manner with poor attitude and lots of yelling.
-The $299.00 EXPEDITED shipping / in-room delivery and assembly is a total rip-off.
-On 27 Sep 2012 the website (yowzafitness.com) did NOT indicate a backorder status.
-During the pre-order call that we made to confirm immediate availability and 3-5 day shipping, YF did not indicate a backordered status.
-Nowhere in the purchase contract invoice did YF indicate a backordered status.
-On 3 Oct they charged us $2,208.00 with no possible way to deliver.
-By 12 Oct they had never contacted us and had 100% breached the purchase contract and everything they had stated during our 27 Sep, 3 and 6 Oct calls.
-Between 12 Oct and 2 Nov 2012 they continued to breach the purchase contract and demonstrate abysmal service.
In all, from 27 Sep 2012 through 2 Nov 2012 this company misled us on status, 100% breached a paid in full purchase contract, utterly failed to meet the 3 to 5 day expedited shipping or any shipping, yelled at us and the BBB and demonstrated abysmal customer service practices and very poor judgment trying to obfuscate the truth that they could NOT in any way provide the products and services that had been purchased.
This report was posted on Ripoff Report on 11/02/2012 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Yowza-Fitness/Bonita-Springs-Florida-34134-1974/Yowza-Fitness-Yowzafitnesscom-No-indication-of-weeks-of-backorders-expedited-shipping-im-963615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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