• Report: #19565

Complaint Review: Z- Tel

  • Submitted: Thu, April 25, 2002
  • Updated: Thu, April 25, 2002

  • Reported By:oak park il
Z- Tel
Z-Tel.com Internet U.S.A.

Z- Tel charges for services not seen chicago Internet

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I applied for telephone service with z-tel in december 2001. I was told services would be rendered within 7-10 business days.

After four (4) months I had not received service, they gave me four (4)different phone numbers within that time. Each month they charged me for service I never received.

I finally received service in the middle of March. I asked them to remove the charges for the months I had not received any services. I talked with the internet customer care representatives consistantly about not having received services but receiving bills for these services.

They "credited" the account for $90 which was only a portion of the amount charged for all three lines to which I never received service.

I told them the account should not have been credited but all charges should have been cancelled. I was told that their " Credit Experts" had reviewed the account and said that was all they would do. I was to pay for services I had never recieved and telephone numbers that never got hooked up.

I immediately cancelled the service. I will be filing a formal complaint to the Illinois Consumers Commissions

oak park, Illinois

This report was posted on Ripoff Report on 04/25/2002 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Z-Tel/internet/Z-Tel-charges-for-services-not-seen-chicago-Internet-19565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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