- Report: #964265
Report - Rebuttal - Arbitrate
Complaint Review: Z57
Z5710045 Mesa Rim Road San Diego, California United States of America
Z57 Z57 Internet Solutions Z57 Are Nothing But $$$$ Suckers!!! San Diego, California
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I was sold a 'Gold Package' contract with Z57 on 5/22/2012. (Fortunately) I opted to just use my current domain instead of having Z57 arrange one for me. I just changed the DNS Record, After setup, I was informed that my first training session through Z57 Academy was scheduled for 2+ weeks later. After I completed my first session on 6/07/2012, my next session was scheduled for another 2+ weeks. I was not able to keep scheduled appt as I was working with a client at that time. Again, it would be another 2+ weeks for training. I did receive a call a few days later. The trainer claimed he felt bad that I had to wait so long for next session. [continued below]....
In July, I emailed Z57 and asked if they could suspend billing on my account until I was able to complete my training. They responded I had to call in my request. When I spoke to rep, she advised they could not suspend - only cancel. However, she sympathized with me and agreed to discount July's bill by 50%. She scheduled me for another training session - again 2+ wks. Finally on 8/16 I decided that I wasted enough $$ with them and called Z57 and cancelled. I then changed the DNS records on my site back to my hosting co. My account was paid through 8/21 even though I cancelled on 8/16. I was reminded about their 30-day cancellation clause. They attempted to bill my CC on 8/22 for another $99.99 but charge was rejected as I had already alerted my CC Co to do. They claim that even though the account is cancelled, they would continue to keep my website live until 9/22.
When I later reviewed my website stats, I was horrified to find that traffic on my site decreased by 82% in June and was absolutely non-existent (0%) during the whole month of July until August 16 when I switched DNS record. I emailed my website stats and requested that they give me a full refund as they did not fulfill their promise and actually did me more harm than good. My stats proved that I received more traffic on my own than with their so-called expertise. Z57 denied my request for a refund and is still trying to collect the last payment of $99.99.
This report was posted on Ripoff Report on 11/03/2012 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Z57/San-Diego-California-92121/Z57-Z57-Internet-Solutions-Z57-Are-Nothing-But-Suckers-San-Diego-California-964265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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