- Report: #265934
Report - Rebuttal - Arbitrate
Complaint Review: ZALES, PIERCING PAGODA, SILVER & GOLD CONNECTION, PLUMB GOLD, BAILEY BANKS & BIDDLE, ETC.
ZALES, PIERCING PAGODA, SILVER & GOLD CONNECTION, PLUMB GOLD, BAILEY BANKS & BIDDLE, ETC.Meridian Mall East Lansing, Michigan U.S.A.
ZALES, PIERCING PAGODA, SILVER & GOLD CONNECTION, PLUMB GOLD, BAILEY BANKS & BIDDLE, ETC. An ankle bracelet is not body jewelry So, buy an ankle bracelet wear it and then return it... Ripoff East Lansing Michigan
*UPDATE Employee: in response again
*Author of original report: ZALES, PIERCING PAGODA, SILVER & GOLD CONNECTION, ETC.
*UPDATE Employee: Interesting...
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I returned within 2 weeks with the receipt and unopened merchandise. "...no credit for the item since it was considered body jewelry"....NO SIGNS VISIBLE FOR RETURN POLICY... read the small print on the back of receipt. The package had never been opened and no attempt was made to use the merchandise. STILL....no credit for return. However, I was told that ankle bracelets, necklaces, earrings, and rings are not "body jewelry".....SOOOOOOOOOOOO, anyone could purchase and wear the jewelry mentioned (except for piercing earrings and nose rings, never opened or worn) for less than 30 days and then return it to the store for a full credit. Where's the LOGIC?
Calling the ZALES CORPORATE Office was no help. After reading the other complaints on this site about ZALES and its other registered companies, I'm surprised they are still in business.
Having discovered that ZALES controls most of the jewelry outlets in all the MALLS across the United States, I now understand their cavalier attitude towards the little people. This issue is not about the 29.99; it's about "THE GOLIATHS versus THE DAVIDS." There is no customer service anymore....
ZALES mission statement...HONESTY, INTEGRITY, and TRUST... lost in translation. BOYCOTT is a better translation.
This report was posted on Ripoff Report on 08/07/2007 06:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/ZALES-PIERCING-PAGODA-SILVER-GOLD-CONNECTION-PLUMB-GOLD-BAILEY-BANKS-BIDDLE-ETC/East-Lansing-Michigan/ZALES-PIERCING-PAGODA-SILVER-GOLD-CONNECTION-PLUMB-GOLD-BAILEY-BANKS-BIDDLE-ETC-265934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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