- Report: #543972
Report - Rebuttal - Arbitrate
Complaint Review: ZALES, PIERCING PAGODA, SILVER & GOLD CONNECTION, PLUMB GOLD, BAILEY BANKS & BIDDLE, ETC.
ZALES, PIERCING PAGODA, SILVER & GOLD CONNECTION, PLUMB GOLD, BAILEY BANKS & BIDDLE, ETC.Internet United States of America
ZALES, PIERCING PAGODA, SILVER & GOLD CONNECTION, PLUMB GOLD, BAILEY BANKS & BIDDLE, ETC. Defective jewelry is not refundable- even for store credit!!!, Internet
*UPDATE Employee: Only certain associates have the authority to override store policy
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I bought a navel ring for my vacation 3 days before it. I placed my cute new navel ring in on the night before takeoff. I understood that "body jewelry" is not RETURNABLE because of sanitary reasons; however, when the cheaply made jewelry breaks at the weld spot two days later- the defective jewelry cannot even be credited as a "defect" and no store credit will be given either- All I can say is thank God I didn't go with the $90.00+ ring, because I would have been even more ripped off. The sanitary "return/exchange policy" I fully agree with.. but come on - in two days the weld breaks and they won't even take responsibility 4 their "junk" they sell???? That is just down right bad business!!!!
Basically, they should just state: "once you buy this, you're stuck with it- even if it breaks on the way out of the bag" No one should patronize this place!!!! EVER AGAIN- I know me, my family and my friends won't- we are well aware of their HORRIBLE Customer service. You should be aware as well and stay away!!!!!!
This report was posted on Ripoff Report on 12/22/2009 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/ZALES-PIERCING-PAGODA-SILVER-GOLD-CONNECTION-PLUMB-GOLD-BAILEY-BANKS-BIDDLE-ETC/internet/ZALES-PIERCING-PAGODA-SILVER-GOLD-CONNECTION-PLUMB-GOLD-BAILEY-BANKS-BIDDLE-ETC-543972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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