• Report: #1036694

Complaint Review: ZQuiet

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  • Submitted: Thu, March 21, 2013
  • Updated: Thu, March 21, 2013

  • Reported By: Matt — Minneapolis Minnesota
ZQuiet
7850 Ruffner Avenue Van Nuys, California United States of America

ZQuiet ZQuiet Sleep Systems Dishonest business practices, uncooperative customer service. Van Nuys, California

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ZQuiet will charge you for their product after engaging their website, https://www.zquiet.com, even if you choose to cancel or do not complete the transaction.Their customer service has acknowledged this "bug" but claims they cannot stop the process once the bug has caused an order to be submitted.  They say that the package ships immediately and cannot be halted despite listing an '8 to 12 business day' shipping window.They then charge a non refundable fee of $9.95 for shipping and handling.  I do not know if this website defect is intentional or not but either way it reeks of a scam.  

I have taken up attempting to have the charges disputed with my credit card company and am going to refuse shipment of the items (they are sending me 2) when they arrive.The vendor has already proven to be uncooperative despite the flaw in their website and the fact that no purchase was ever made.

This report was posted on Ripoff Report on 03/21/2013 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/ZQuiet/Van-Nuys-California-91406/ZQuiet-ZQuiet-Sleep-Systems-Dishonest-business-practices-uncooperative-customer-service-1036694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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