- Report: #91593
Report - Rebuttal - Arbitrate
Complaint Review: Zaken Corp.
Zaken Corp.20700 Plummer Street Chatsworth, California United States of America
Zaken Corporation REVIEW; Rip-off Report discovers many complaints posted are not true, & posted by ex-employee, Zaken responds to complaints, refunds given, new policies in place, satisfied sales associates; work at home business opportunity Chatsworth California
*UPDATE EX-employee responds: Zaken Corporatin is definitely a scam
*Consumer Comment: Zaken corp gave me a full refund! - A honest business**
*REBUTTAL Owner of company: *UPDATE From the President of Zaken Corp. we've made many new changes and more to come
SPECIAL UPDATE: February 17 2013: Zaken Corporation remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Zaken Corporation is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Zaken Corporation has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Zaken Corporation has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Zaken Corporation remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Zaken Corp. Joins Rip-off Report Corporate Advocacy & Remediation Program
Rip-off Report REVIEW on Zaken Corp.
All companies will get complaints, but how the company or individual handles those complaints, separates good business from bad business.
Rip-off Report Corporate Advocacy & Remediation Program; As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual...
NOTE: .. this program is called Rip-off Report Corporate Advocacy & Remediation Program. Soon our Readers will see a feature button on the home page on Rip-off Report that will explain more about this program. This program requires the Member business to agree to satisfy all complaints past, present and in the future when applicable. Rip-off Report is always working harder for you, the consumer, so you can feel confident about what to look for when dealing with a company or individual. Remember, just because a company or individual is Reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company or individual. No company is perfect, that is why political activists, and consumer advocacy groups are needed to instigate public action for the betterment of our society.
Several months ago, Tiran Zaken contacted Rip-off Report with a strong desire to have all complaints resolved. TIRAN also stated Rip-off Report is a valuable tool for consumers and has the utmost respect for the consumers' voice. But after a thorough investigation, Rip-off Report feels that The Zaken Corp., is a legitimate operation and in some cases, has been a victim of circumstances. Zaken Corp admitted they needed improvements and new policies with respect to refunds and customer service. They are now in place..
Also, after our Rip-off Report investigation, we found a former ex-employee instigated many of these complaints. This ex-employee was running the New York east cost office and was fired by the Company for doing business against The Zaken Corp. and its' associates, ripping off both the Zaken Associates and the Zaken Corp.. Also, this individual was purposely mistreating Zaken Corp. customers in an effort to create problems for them. After his termination he threatened to start a "Competing" business and started spreading many lies on the internet about Zaken Corp. Zaken has also recently fired 4 employees who The Zaken Corp. felt were not providing it's customers with top customer service; part of their new commitment to make major changes. Zaken stated, In further corrective actions, to make proper amends to our clients in full, Zaken reports he has fired the Office Manager of the New York location/office so that this former employee's unethical practices in business are no longer a part of the way they do business now.
Here is what Rip-off Report has learned over the last several months of investigation .
Rip-off Report CONTACTS ZAKEN CUSTOMERS.. At the request of Tiran Zaken, we contacted several of those who had complained, just to see how his company was doing in resolving some of the bona fide problems. (this is also a requirement of the Corporate Advocacy & Remediation Program) ..We also obtained a list through existing employees, confidential sources, and contacted them. Here is a representative sampling of the results representative of those calls:
Of those who had complained, the most representative response was like this respondent We were frustrated and that is why we filed a report, but since our recent contact with Zaken Corporation, we have a refund, but we are so pleased about the response to the situation that we are thinking of investing in the business again.
We did have a couple respondents like this one I have not received anything back yet, but they're being real nice about it.
Two individuals were nasty; one said to take a (Censored) hike!
There were a couple complainants who were unaware of the remediation effort by Zaken, but assured us that they would make contact in the near future.
In conclusion: We are pleased to report that as of this writing, Zaken appears to be doing a much better than average effort to solve their customer service problems.
THE ZAKEN CORP. A VICTIM OF SPITE WORK FROM EX-EMPLOYEES... Every company receives complaints. It's how they handle those complaints separates good business from bad business. With the large amount of new clients The Zaken Corp. works with each month, the complaints that are here are statistically minimal in comparison to the amount of business they do, but, Rip-off Report feels, and so does Zaken Corp, that 1 unsatisfied customer is one too many. TIRAN ZAKEN (President of Zaken corp.) admits there have been problems which have been out of their control, and, as stated previously, they are a victim of an ex-employee going off on his own, and trying to destroy them on the way, in an effort to eliminate future competition.
Furthermore, after a thorough investigation, Rip-off Report has learned that there are complaints filed that are BOGUS reports filed by the same individual.
RIP-OFF REPORT ENCOURAGES EMPLOYEE WHISTLE BLOWERS ..PHONEY REPORTS WILL BE EXPOSED Although Rip-off Report does encourage ex-employees and existing employees to become whistleblowers on the companies they work for, Rip-off Report does NOT approve of ex-employees using their employers client lists for personal enrichment, filing phony Rip-off Reports, instigating problems for them and then going into business for themselves, which may have civil and criminal implications. Therefore, when Rip-off Report complainants do not give their proper contact info, or fail to respond to our efforts to contact them, we will have no option but to assume that the reports are bogus and those phony Reports will be updated and exposed accordingly.
GOING INTO BUSINESS MEANS TAKING RISKS... Rip-off Report feels customers have to realize, going into your own business means taking risks, and in all fairness, Zaken Corp should not be responsible for those who get cold feet, or find that it is not for them.
Despite the inherent risk, Zaken has given refunds in most cases, because he has learned that a former employee has been irresponsible and made unreasonable promises and in some cases have deliberately tried to sabotage Zaken Corporation. From the information provided to Rip-off Report, this ex-employee was fired and now there is a lawsuit filed against him by The Zaken Corp.
ZAKEN NEVER MEANT TO SCREW ANYONE... HE COULD HAVE CHANGED HIS NAME AND DID NOT I must emphasize that, after interviewing Tiran more than 5 times, Rip-off Report believes that if Zaken had meant to screw the consumer, he would have never used his own name and could have just changed the name of his business, like so many scams all over the Internet. Tiran is a family person, with good values, and like anyone starting out in business, has found, it's easy to screw those to whom you are doing business with and call it all business, as this EDitor found over the years. But, Tiran has made a concerted effort to constantly make things better.
COMMITMENT TO SATISFY EVERYONE... Rip-off Report cannot vouch for the Zaken Program itself, as we do not have any first-hand knowledge/experience of the program, but, we do know, they have made a commitment to satisfy all customers past and present. Mr. Zaken has pledged to work with those who have specifically come to Rip-off Report. We will keep your information confidential, but you need to ensure that we have current updated contact information, so that we can help you. Our investigation reveals they do have a large customer base of satisfied clients/associates and they do buy, sell and warehouse tens of thousands dollars worth of closeouts with their associates each month, .. someone out there is making money with their program.
SEND BACK THE PACKAGE IF YOU FEEL THIS OPPORTUNITY IS NOT RIGHT FOR YOU Mr. Zaken and customer service both told Rip-off Report, We do give out full refunds to everyone who requests it. In fact, we encourage you to send back the package if you feel this opportunity is not right for you. Zaken also stated We want only serious individuals. Because we profit when you profit. We split profits 50/50 with you on the deals you find and we sell for you.
RIP-OFF REPORT VERY IMPRESSED BY ZAKEN CORP's HUGE TWO-STORY WAREHOUSE FACILITIES AND OFFICE COMPLEX BASED IN CHATSWORTH CALIFORNIA Pictures to be posed shortly
WORKING FOR YOURSELF IS NOT LIKE WORKING FOR SOMEONE ELSE Lastly, Consumers today are desperately looking for ways to be in their own business and be in more control of their own financial outcome, but consumers need to know, working for yourself is not like working for someone else, ...you need to be tenacious, focused and even vicious to make it in the business world today. Like I have said before in my EDitorials, even the most honest business person can get caught up in all the financial ferocity, trying to make ends meet, and end up losing your principles just to break even, calling it all business ..not realizing you are screwing your customer by doing so..
Please, anyone with comments or suggestions to this program, please let us know..
SPECIAL NOTE: Rip-off Report will only Report what we see and hear for ourselves and what we have investigated.. No monetary payment to Rip-off Report can sway us to change our minds. We cannot guarantee the integrity or success of any company or product. In conclusion, in our opinion, if a company is pledging to give refunds minus a small percentage for some costs if you are not satisfied, ..Rip-off Report feels this is a good risk, especially, when the company knows, you can always come to Rip-off Report if you're not satisfied. Not all business opportunities are for everyone. Not everyone is programmed to be in their own business. If you discover this is not for you, please realize, most companies offering a business opportunity has costs, and most do not even offer any type of refund.
Please, let me know about your new experiences with Zaken Corp....
Read below.. in their own words, Zaken Corp. Commitment to Customer Satisfaction, DEEPLY HURT BY THE PHRASES USED & .. ZAKEN REALIZED THE IMPORTANCE OF THIS WEB SITE
ED Magedson - Founder, Rip-off Report EDitor@RipoffReport.com badbusinessbureau.com www.ripoffreport.com
Don't let them get away with it Make sure they make the Rip-off Report!
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Click here to read other Rip Off Reports on Zaken
This report was posted on Ripoff Report on 05/15/2004 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zaken-Corp/Chatsworth-California-91311/Zaken-Corporation-REVIEW-Rip-off-Report-discovers-many-complaints-posted-are-not-true--91593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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